Job Type:Co-op/Intern
Work Model:Hybrid
Reference code:131950
Primary Location:Montreal, QC
All Available Locations:Montreal, QC

Currently, we are only hiringfor Summer 2026.

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.
By living our Purpose, we will make an impact that matters.

Are you looking for an opportunity to work on meaningful projects and connect with other passionate individuals while leveraging state-of-the-art technologies? Whatever your passion, join us if you want to help solve some of the toughest business issues and shape the future of our country together.

What will your typical day look like?

You will be part of the Customer Service Operations portfolio, working closely with the Sales & Service team and collaborators across Customer Strategy & Design and Marketing, Commerce & Product. The team focuses on helping practitioners apply modern digital tools - including generative AI and lowcode platforms - in how we serve our clients and run our practice.

In close collaboration with firmwide AI and innovation teams, we explore practical use cases on real pursuits and projects, develop reusable methods and examples, and support colleagues as they adopt these new ways of working.

As a Co-op/Intern in the Customer portfolio with a focus on AI-enabled ways of working and digital experiences, you will support project and pursuit teams as they explore how new technologies can enhance the way we work with our clients. You'll combine creativity, technology, and business thinking to help develop practical tools, content, and insights that make our projects more efficient and impactful, in line with Deloitte's responsible AI guidelines and in collaboration with central AI and innovation teams.

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You will have the opportunity to:

• Experiment with GenAI tools:Use approved tools such as Microsoft 365 Copilot and other AI capabilities to reimagine core consulting tasks like research, synthesis, drafting, and visualization.
• Support AI-enabled features and simple automations: Help configure and test AI-enabled components and light automations (e.g., Power Automate flows, low-code apps) that streamline repetitive tasks for our teams.
• Create and curate content for AI adoption:Develop methodologies and content that make it easier for teams to use AI safely and effectively in their day to day work.
• Help organize project knowledge: Support project teams in structuring and tagging key assets (notes, documents, presentations, recordings) so that knowledge can be easily found and reused, including in AI supported workflows.
• Gather feedback and insights:Use simple analytics and user feedback to understand how new tools are being adopted, surface pain points, and suggest improvements.
• Collaborate across disciplines: Work closely with colleagues in strategy, design, engineering, data, and sales to co create practical, technology enabled solutions for real client and internal use cases.
• Learn a lot, fast: Stay on top of emerging GenAI trends and features, experiment with new tools, and share your learnings through demos or short write ups.

The team brings together a variety of profiles (consultants, architects, designers, developers, data analysts) united by the same objective: to create measurable value through emerging technologies, while keeping people at the center of the customer and employee experience. The position is based in Montreal, with frequent collaboration with colleagues across Canada.

Here's what you need for all Technology & Transformation practices:

• Curiosity - You are eager to learn, ask thoughtful questions, and are always connecting the dots
• Analytical Thinking - You can dissect problems to uncover insights with strong attention to detail
• Teamwork - You work collaboratively with others to deliver on team goals and client outcomes
• Adaptability - You are comfortable with ambiguity and can pivot with rapidly evolving demands
• Leadership - You proactively anticipate needs and take initiative and ownership to drive results
• Communication - You organize your thoughts/ideas effectively through written and verbal means

Quebec Location: We require basic English language skills to meet the needs of our clients. In the context of mandates, you could work for clients with activities outside of Quebec and where the first language is English.

Enough about us, let's talk about you

Bring your education and passion for AI, digital experiences, and creative problem solving to a role where experimentation turns into tangible tools for teams and clients.

We are looking for candidates who:

• Are currently working towards completing a postsecondary degree and returning to school following this work term, in a field such as:
  • Commerce/Business, Computer Science, Engineering, Data Science
  • Art/Design, Communications, Digital Media, UX/UI, or another relevant discipline.
• Are looking to complete a4 month work-term starting Summer 2026(longer terms are an asset if available).
• Have a strong interest inAI and automationand actively experiment with modern tools such as Copilot, ChatGPT or similar (for writing, analysis, design, or coding).
• Enjoycombining technology and creativityto tell stories, design experiences, or simplify complex information for different audiences.
• Are comfortable learning new digital tools; experience with any of the following is a strong asset:
  • Microsoft 365, Teams, SharePoint,Microsoft 365 Copilot, Copilot Studio
  • Power Platform (Power Apps, Power Automate, Power BI)
  • Design/collaboration tools (Figma, Miro, Adobe, etc.)
  • Basic scripting or development (e.g., Python, JavaScript, TypeScript, Node.js)
  • Data visualization tools (e.g., Power BI, Tableau).
• Enjoy working in teams, facilitating discussions, and cocreating practical solutions with others.
• Display initiative, creativity, and structured problemsolving; you like to test ideas, learn from feedback, and iterate quickly.
• Can demonstrate strong proficiency with theMS Office Suite(PowerPoint, Excel, Word; Visio/Project are assets) and are interested in using dashboards and AI tools to turn information into clear, actionable insights.
• Are eager to learn on the job and interested in building credentials inapplied AI, automation, or digital transformation(e.g., cloud, data, or projectmanagement certifications).
• Are legally eligible to work in Canada. For Montréalbased roles, strong French is an asset and basic English is required to collaborate with teams and clients across Canada.

About the team

Our Deloitte Customer practice capitalizes on our diverse, globally recognized brands and capabilities to elevate the human experience in everything we do for our people and every outcome we deliver for our clients. We leverage our unique strengths in creative, design, innovation, strategy, branding, advertising, and engineering - as well as our continued growth through acquisitions - to bring fully integrated solutions to our clients. You will work on collaborative teams with responsibilities that range from analyzing client issues and interviewing key personnel to developing recommendations and authoring presentations to designing and building unique solutions.

The Deloitte Customer practice has over 500 practitioners across Canada. We provide advisory to our clients to support with:

• Customer Strategy & Design
• Marketing, Commerce & Product
• Sales & Service
• Customer Service Operations

Interns in the Customer Service Operations team will play a pivotal role in advancing our GenAI initiatives by supporting AI-enabled ways of working and enhancing digital experiences for our team. Collaborating with firm-wide AI and innovation teams, they will contribute to GenAI transformation, content curation, and light automation efforts. Their work will directly impact our adoption of GenAI tools and accelerate our portfolio-funded transformation strategy, driving operational efficiency and innovation within the Customer practice.
Check out Deloitte's Customer Portfolio to learn more about each team.

Total Rewards

The salary range for this position is $35,000 - $80,000 and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 35+ days off (including 6 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life

Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be.
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.
We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

Apply by Monday, February 2, 2026, at 11:59 p.m. ET.

To be considered, you must submit your cover letter, resume and unofficial transcript in ONE PDF document
At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative .
We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.
Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded
territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.

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