Online Chat Agent (Work From Home)
Posted Yesterday
Job Details
Location
Salary
25 to 32 per hour (plus commission)
Job Description
At Long View Systems, we are a trusted information technology company based in Calgary, Alberta. We support organizations across North America with services like cloud solutions, cybersecurity, and day-to-day IT operations.
We work closely with companies such as Microsoft and Cisco, which reflects the level of quality and trust we bring to our clients. We have built a team environment that values consistency, clear communication, and people who take their work seriously.
The RoleWe are hiring for a fully remote position open to candidates anywhere across Canada.
This role is for someone who can communicate clearly, stay organized, and handle multiple conversations without losing quality. Online chat support moves quickly, and the people who do well are the ones who can keep things simple, understand what the customer needs, and respond in a helpful and professional way.
Working from home offers flexibility, but it also requires discipline and the ability to stay focused without supervision.
What You Will Be Doing- Responding to customer inquiries through online chat in a timely and professional way
- Managing multiple conversations at once while maintaining accuracy
- Assisting with general questions, account support, and basic troubleshooting
- Escalating more complex issues when needed
- Keeping clear and accurate records of all interactions
- Maintaining a calm and consistent tone, even during busy periods
- Strong written communication that feels natural and clear
- Ability to multitask and stay organized
- Good attention to detail
- Comfort working independently in a remote environment
- Basic computer skills and ability to learn new systems quickly
- Previous customer service experience helps, but reliability and consistency matter more
- Fully remote role open anywhere across Canada
- Flexible work schedule
- Health, dental, and vision coverage
- Paid vacation and personal time off
- Retirement savings plan with company support
- Ongoing training and development
- Work-from-home equipment or allowance
- Employee support program
- Opportunities for growth within the company
Application closing date is 2026-05-26
Current Openings
-
Full Time
-
Online Chat Support
GenBio
Full Time
-
Chat Support Agent
Magna International
Full Time
-
Full Time
-
IT Help Desk (Remote)
Angela
Full Time
-
Data Analyst (Remote)
Angela
Full Time
-
Live Chat Specialist
Magna International
Full Time
-
Online Support Specialist
GenBio
Full Time
-
Remote Data Entry Specialist
Magna International
Full Time
-
Remote Data Entry Specialist
Magna International
Full Time
