Customer Service (Remote)

Daifuku Automotive America Corporation is a leader in Design, Manufacturing, Installation and Support of automotive automation/material handling systems in North America. The company is currently seeking an experienced Customer Service Representative.

Responsibilities
:
The Customer Service Representative works within the customer support team to provide support our Product Sales department. This position will also provide service to external customers including, but not limited to, supplying information on product replacement/aftermarket parts and new system materials, price and availability.

Other responsibilities:

Receive customer requests and information via phone, fax and email.
Price sales inquiries using published list/discount multipliers or through estimating programs.
Analyze requests and identify components from information provided.
Accept and process orders.
Follow-up on quote and order status.
Determine delivery dates/payment terms for customers by interacting with other departments.
Resolve customer problems.
Support outside sales staff.

Provide other technical and general administrative support as required

Qualifications:

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of company products and services.
Familiarity with SAP and Salesforce (preferred).
Ability to read a blueprint (preferred).
Demonstrated ability to prepare and analyze reporting.
Time Management — Managing one's own time and the time of others.
Service Orientation — Actively looking for ways to help people.
Coordination — Adjusting actions in relation to others' actions.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Education and Experience

High school diploma or equivalent. Associate’s degree preferred.
Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
2-3 years of customer service experience in the engineering or manufacturing industry (preferred).

Daifuku offers an excellent compensation package including great benefits such as excellent medical, vision, and dental insurance, paid vacation time, paid sick time, and paid holidays, Flexible Spending Programs, and more.

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