Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Procurement & Sourcing

Pay Details:
$59,500 - $84,000 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Provide research, evaluation, operational, reporting and / or analytical support for assigned vendor relationships and/or business units with the objective to drive operational efficiencies, savings and oversight, in alignment with business and enterprise goals. Role may also be responsible for complex analysis and reporting at the enterprise level.

CUSTOMER

• May be involved with monitoring, analysis and reporting on a Third Party's performance through the delivery of services against SLAs, SLOs, KPIs or other contractual commitments, within assigned portfolio as required
• Monitor spend against the financial terms of a Business Arrangement
• Use processes or tools to validate and identify issues and variances pertaining to invoices, and facilitate invoice settlement to avoid incurring penalties/additional costs
• Understand and contribute knowledge of Business Arrangement terms (including key Third Party and business segment or corporate function (TD) deliverables) and scope changes that will be actively managed throughout the term. If the Business Arrangement involves licenses or other assets, create and maintain governance processes to ensure effective asset management
• Use processes or tools to verify negotiated rates, volume thresholds against aggregated spend, and financial commitments against baseline/business case
• Develop and maintain strong relationships with business partners, vendors and other stakeholders by providing value-added analysis, presentations, guidance and/or operational support in a timely manner
• Act as a key resource to the business segment or corporate functional by providing relevant and meaningful information/data/guidance on procedures and/or issues
• Participate in working sessions and/or facilitate meetings to develop and maintain effective relationships with internal TD partners and the vendor to ensure business requirements are met and objectives are aligned
• Contribute to vendor related operational activities (e.g. report production, system queries, process mapping, specialized tracking, analysis and transactional procedural support) as assigned

SHAREHOLDER

• Contribute to various operational activities and processes as assigned
• Support development and/or implementation of SLAs, SLOs, KPIs or other contractual commitments to mitigate risk and maximize availability of service, efficiency and effectiveness
• Be knowledgeable of practices and procedures relating to managing Business Arrangements through all stages of the TPML, in alignment with relevant frameworks, policies and standards
• Identify issues and monitor trends with a Third Party in a responsive manner, to reduce risk in alignment with Third Party Risk Management (TPRM) Policies and related Standards
• Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
• Protect the interests of the organization - identify and manage risks, and escalate non-standard, high risk activities as necessary
• Conduct internal and external research projects; support the development / delivery of presentations / communications to management or broader audience
• May provide a range of reporting and / or meaningful analysis at the functional level using results to draw conclusions, make recommendations, assess the effectiveness of programs or practices
• Focus on continuous improvements to facilitate entering into Third Party Business Arrangements and promote effective Third Party delivery
• Acquire and apply expertise in the discipline, provide guidance, assistance and direction to others
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
• May lead work streams by acting as a project lead / subject matter expert for small scale projects / initiatives in accordance with project management methodologies

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH

• Professional role with a focus on providing functional specialized business services, advisory or process / program support for own area of specialty, within defined parameters
• Requires sound conceptual knowledge in their own field of specialty
• Typically no supervisory accountability but may provide informal guidance to others
• May lead small projects and / or support work streams of a bigger project
• Investigates and analyses potential solutions; ensures processes and functional programs are implemented
• Executes on work with some complexity; generally requiring short to medium-term focus (weekly-monthly)
• Accountable for own work and effective coordination of processes and information across related teams
• Delivers on assigned initiatives / projects /programs with some direction from management
• Generally reports to Senior / Manager role

EXPERIENCE AND / OR EDUCATION

• Undergraduate degree
• 2+ years of experience

ADDENDUM

• Fundamental knowledge of related Vendor Management principles/practices/activities, policies and procedures, systems, products/services, product research, analysis & reporting
• Knowledge of current and emerging trends
• Knowledge of Risk Management environment, standards and regulations
• Strong knowledge of effective customer service techniques
• Strong ability to identify operational efficiencies and/or issues/gaps and recommend solutions
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships
• Ability to work successfully as a member of a team and independently
• Ability to research, collect, organize, analyze complex or technical data and prioritize work while meeting multiple deadlines
• Ability to exercise sound judgement in making decisions
• Skill in using analytical software tools, research and data analysis methods and reporting techniques
• Skill in using computer applications including MS Office
• Ability to handle confidential information with discretion

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet