Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Technology Solutions

Pay Details:
$81,600 - $115,200 CAD

This role is eligible for a discretionary variable compensation award that considers business and individual performance.

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

The Credit Platform team is responsible for developing and maintaining technical solutions that support the bank's personal lending products and services. We work to ensure stable, secure, and scalable systems that meet the evolving needs of our customers and business partners. By leveraging modern technologies and collaborating across teams, we deliver innovative solutions that enhance the lending experience. Our team is committed to continuous improvement, ensuring our platform remains efficient, reliable, and aligned with organizational goals. Together, we foster a collaborative and inclusive environment to drive success and deliver value.

Position Overview:

The Sr. Business Systems Analyst (BSA) will play a critical role within the Credit Platform product family, reporting to an Engineering Manager. This role bridges the gap between business needs and technical solutions, working closely with stakeholders, technology teams, and cross-functional partners to define, document, and deliver system requirements. The BSA will leverage their expertise in system analysis, requirements management, and Agile delivery to drive successful project outcomes while ensuring alignment with organizational goals. They will also contribute to process improvements, risk management, and change management initiatives, fostering collaboration and a customer-centric approach. This position requires strong technical acumen, strategic thinking, and the ability to mentor and lead others.

Job Responsibilities:

• Stakeholder Engagement: Engage and communicate effectively with a diverse range of stakeholders, adapting style and techniques to suit the audience and achieve consensus on business requirements.
• Customer-Centric Approach: Analyze impacts on customers, stakeholders, employees, processes, and technology to ensure business results align with the end-to-end customer experience.
• Project Leadership: Lead and own project deliverables related to business requirements, ensuring alignment with customer, employee, and business needs.
• Requirements Management: Plan, elicit, analyze, document, and manage business requirements using structured approaches and various elicitation techniques.
• Change Management: Contribute to change management best practices, including stakeholder analysis, gap analysis, and change planning, to manage impacts effectively.
• Process Improvement: Identify, document, and validate current state processes while collaborating with stakeholders to design the desired future state.
• Risk and Issue Management: Proactively identify, track, and mitigate risks, issues, assumptions, and dependencies related to requirements, aligning decisions with organizational risk appetite.
• Collaboration with Technology: Work with technology partners to develop system requirements, design, testing plans, and deliverables that meet business needs.
• Communication and Escalation: Provide ongoing communication to stakeholders and escalate significant issues promptly, offering recommendations for resolution.
• Scope and Impact Analysis: Identify scope changes, assess their impact on project benefits and risks, and prioritize requirements to ensure business needs are met.
• Mentorship and Team Development: Mentor junior analysts, share knowledge, and contribute to team skill development by leveraging best practices and providing guidance.
• Continuous Learning: Enhance expertise in business analysis through training, relationship building, and on-the-job experiences to provide valuable advice and achieve career goals.
• Collaboration and Relationship Building: Build and maintain productive relationships with business, stakeholders, and technology partners to foster a collaborative environment.
• Workload Management: Prioritize and manage workload to meet project milestones while ensuring timely notification and resolution of potential issues.
• Positive Work Environment: Contribute to a diverse and inclusive workplace, participate in team meetings, and support recognition programs to foster collaboration and morale.

Job Requirements:

Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

• Undergraduate degree or Technical Certificate
• 5- 7 years relevant experience
• Technical Expertise: Advanced knowledge of system analysis processes, techniques, and components, including functionality, interfaces, data flows, and business rules. Proficiency in advanced Excel, XML, JSON, and familiarity with APIs, distributed systems, IBM Mainframe, JIRA, Confluence, SharePoint, and cloud platforms (e.g., AWS, Azure). Programming/scripting skills are assets.
• Domain Knowledge: Strong understanding of RESL products, investment plans, and industry-specific compliance and regulatory requirements, with the ability to align technical solutions to business needs.
• Requirements Analysis: Expertise in defining, documenting (including visual diagrams), and translating business requirements into detailed system requirements, technical specifications, and functional/non-functional requirements. Skilled in business process modeling using tools like Visio and Excel.
• Collaboration and Communication: Work closely with business partners, stakeholders, and technology teams to understand requirements, analyze system capabilities, and propose solutions. Exceptional written and verbal communication skills to create clear documentation and tailor communication to diverse audiences.
• Agile Delivery: Experience in Agile environments, contributing to effort estimation, identifying risks, and recommending mitigation measures. Familiarity with SDLC and methodologies like Agile, Waterfall, and DevOps.
• Testing and Quality Assurance: Assist testing teams by translating requirements into test conditions and expected results. Experience in creating and executing test plans, validating system functionality, and working with automated testing tools.
• Leadership and Mentorship: Lead cross-functional teams, facilitate workshops, and influence stakeholders to drive consensus. Coach and mentor less experienced colleagues, serving as a reference point throughout the requirements lifecycle.
• Strategic Thinking and Problem-Solving: Align technical solutions with organizational goals through strategic thinking. Strong problem-solving skills to identify root causes and propose innovative solutions.
• Risk and Change Management: Proactively identify, assess, and mitigate risks, issues, and dependencies. Contribute to change management best practices, including stakeholder analysis, communication planning, and assessing impacts on people, processes, and systems.
• Continuous Learning and Positive Environment: Stay updated on industry trends, emerging technologies, and best practices. Foster a collaborative and inclusive team environment by building relationships, supporting recognition programs, and mentoring others.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet