Work Location:
Markham, Ontario, Canada

Hours:
35

Line of Business:
TD Insurance

Pay Details:
$89,400 - $132,700 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD Insurance is a part of TD Bank Group (TD) and we're driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the 'accidents of life' with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and online.

In Canada we have two lines of business: General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number-one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we're committed to fostering an inclusive, accessible environment for our colleagues. With a national workforce of over 4,000 employees that span Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and we're dedicated to helping you grow, too. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously to help our colleagues unlock their full potential. More than just a job, we offer rewarding careers.

Role Purpose

The Manager, Field Investigations leads a team of Field Investigators delivering high-quality, in-person investigative support across SIU and Fraud Operations. The role is accountable for people leadership, field investigation strategy, safety, referral quality, and investigative effectiveness, ensuring field activity materially strengthens fraud outcomes and defensibility.

Key Accountabilities

People Leadership & Capability

• Lead, coach, and develop a team of Field Investigators, fostering strong investigative judgment, professionalism, and a safety-first culture.
• Set clear expectations for field conduct, evidence quality, documentation standards, and actionable recommendations.
• Provide regular coaching, performance feedback, and calibration to ensure consistency in investigative approach and outputs.
• Support onboarding, skill progression, and adoption of new field tools, techniques, and investigative technologies.

Field Investigation Strategy & Oversight

• Act as the primary gatekeeper for field referrals, ensuring work assigned is appropriate, clearly scoped, and aligned to a defined business need.
• Balance investigator capacity, geography, risk, urgency, and complexity to prioritize field work effectively.
• Determine when investigations should be completed internally versus referred to external vendors based on safety, complexity, or location.
• Ensure field investigations deliver incremental value beyond desk-based reviews and are not duplicative.

Safety, Risk & Compliance

• Maintain staff safety as the top priority, enforcing requirements for background checks, OSINT reviews, and risk assessments prior to field engagement.
• Approve, decline, or redirect field work where safety, consent, readiness, or investigative value is insufficient.
• Ensure compliance with internal policies, legal requirements, and documentation standards within case management systems.

Investigative Quality & Business Impact

• Hold the team accountable for producing clear, concise, and defensible field summaries that articulate findings, risks, and recommended next steps.
• Review and challenge investigative outputs to ensure conclusions are evidence-based and aligned to fraud indicators.
• Partner with SIU leaders and desk investigators to close investigative gaps identified through field activity.
• Identify emerging trends observed in the field (e.g., recurring entities, schemes, or behaviors) and feed insights back into fraud strategy, detection, and prevention efforts.

Stakeholder & Partner Engagement

• Serve as the primary point of contact for field investigation matters with SIU leadership, legal partners, vendors, and external agencies.
• Influence upstream referral quality by educating partners on when and how to engage the Field Investigation team effectively.
• Represent the Field team in operational forums, sharing insights, risks, and continuous improvement opportunities.

Core Skills & Experience

Leadership & Judgment

• Proven experience leading investigative or operational teams within fraud, claims, or law enforcement environments.
• Strong decision-making skills with the ability to balance investigative value, cost, risk, and safety.

Investigative Expertise

• Deep understanding of field investigation techniques, including statements, canvassing, vehicle and property inspections, and third-party validation.
• Ability to assess investigative readiness and translate field findings into clear, business-relevant outcomes.

Communication & Influence

• Strong communicator able to challenge constructively, influence partners, and clearly articulate investigative findings.
• Excellent written documentation and storytelling skills to support defensible fraud decisions.

Value the Role Delivers

• Ensures field investigations are targeted, safe, and outcome-driven rather than activity-based.
• Elevates the quality, consistency, and defensibility of on-the-ground evidence used in fraud decision-making.
• Acts as a strategic bridge between desk investigations and real-world validation, strengthening fraud prevention, detection, and consequence management.

Requirements

• Minimum of 7+ years relevant experience in insurance claims or field investigations.
• Industry accreditation and ongoing training preferred.
• Minimum 5 years of leadership experience
• Act as a brand ambassador for the business area and the bank, both internally and externally.
• Support a fair, equitable, and diverse workforce environment.
• Promote continuous improvement and knowledge sharing within the team.

Who We Are:

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you're passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet