Technical Support - Work From Home

We're looking for a Technical Support - Work From Home, working in the BPO industry in Alberta, Canada.

We are hiring from any of these locations: Alberta, British Columbia, Nova Scotia, New Brunswick, Manitoba, Newfoundland, Saskatchewan, Prince Edward Island!

Customer service focus:

✦ Experience in customer-facing environments (phone, chat, in person, etc.) interaction in some capacity (can include volunteer work, or project work while in school)

✦ Demonstrates a passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution

✦ Obsesses over the customer experience and constantly strives to exceed their expectations

✦ Able to communicate clearly and effectively, both written and verbal (in required language)

✦ Able to effectively tailor communication and style to differing audiences and read verbal and non-verbal cues

✦ Approaches problems flexibly and can adapt and modify approaches without compromising outcome

Learning aptitude:

✦ Thrives in a team environment: able to seek and provide expertise, challenge productively and help others succeed

✦ Energy and excitement to master current role, eager for challenges to grow within it and drive to develop skills in the organization

✦ Stays curious in the pursuit of professional excellence

✦ Effective time management strategy including the ability to multi-task, prioritize, organize and balance workload

Technical knowledge and expertise:

✦ Professional and/or personal technical troubleshooting experience

✦ iOS, Smartphone, Tablet, PC or Mac experience

✦ Deep curiosity for understanding technology, passion for learning more and sharing knowledge with others

✦ Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology

✦ Confident in navigating through multiple systems and tools to research, comprehend, and deliver solutions to customers in real-time

Resilience:

✦ Able to self-manage and work independently in a fast-paced and highly demanding environment

✦ Embraces repetition of core job duties, yet eager to take on more responsibility when needed

✦ Strong sense of professionalism exhibited by remaining positive, calm, and composed under pressure

✦ Self-awareness to identify, address, and manage navigating through challenges associated with the role

✦ Remains focused and poised despite criticism and setbacks

✦ Eager to receive feedback, embraces coaching, and demonstrates changes as a result

✦ Strong sense of professionalism exhibited by remaining positive, calm, and composed under pressure