At TELUS Health, we hire the best talent as our first points of contact with expert advice in response to customer technical support calls about next-generation and legacy platforms. As a Technical Customer Service Agent, you will be the voice of TELUS for our pharmacy customers and help evolve and develop customer relationships.
Your key responsibilities will be to provide application support to pharmacists and deliver a positive customer experience by understanding their needs and responding in a timely, professional and precise manner.
You will join an exceptional, rewarding work environment that values cooperation and community.
Our dynamic leadership team will invest in your growth by providing continued coaching and career development.Here's what we believe:
•We are ONE team: there is no room for egos or blame.
•We challenge the status quo: when it looks like we have reached our goals, we try to exceed them.
•We live up to our commitments, not only to our friends, peers, leaders and customers but also to ourselves.
•Our success is all about how we do things: how we think, solve problems, communicate and deliver. Responsibilities:
•Assist customers by answering their questions about using the software and diagnosing, solving, documenting and escalating issues as required
•Troubleshoot, diagnose, solve, document and escalate computer equipment issues as required
•Ensure customer satisfaction by following up to ensure that the solutions are understood and they effectively solve the problem
•Document issues and solutions in customer files
•Test, debug and monitor new programs
•Perform certain operations on the IT environmentQualifications:Education (one of the following):
•Attestation of College Studies (ACS) Field of study (one of the following):
•Certificate of College Studies (CCS)
•Certificate of University Studies (CUS)
•Diploma of College Studies (DCS)
•Diploma of Vocational Studies (DVS)
•Secondary School Diploma (SSD) with five years' experience
•IT support Qualifications:
•Advanced written and verbal communication skills Hours of operation:
•Troubleshooting, analysis and research skills
•Experience in a call centre
•Knowledge of the pharmacy industry is an asset
•Strong teamwork skills
•Bilingualism (French and English)
•Monday to Sunday, 7 a.m. to 10 p.m. (including holidays) Who is TELUS?
•Work schedule may vary based on business needs (must be available on evenings and weekends)
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.
The TELUS team is as diverse as the society we live in and the customers we serve. We're also passionate about creating success for our customers, our shareholders, our communities and our team. And we do so by living the TELUS values
and delivering on our Customers First commitments
Do you share our passion?
At TELUS, you create future friendly® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
Posted: December 11, 2018
Closes: February 9, 2019