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Rogers

Technical Customer Implementation Specialist

Location
Montreal, QC
Details
Full Time
6 days ago
At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.

 
The Technical Customer Implementation Specialist (TCIS) is accountable for leading the deployment of critical networks that require clear technical understanding of Ethernet technology and topology, IP technology, SIP and the deployment of dependent network equipment.  The TCIS is required to manage technically complex projects and work with teams such as Network Transport, Planning & Implementation, Network construction and Commissioning, and Finance to enable customer networks.  The TCIS is responsible for proactive management of customer orders and communication of defined milestones to both internal and external customer ensuring that orders to cash procedures are executed within defined milestones.
 
What you will be doing: 
  • Validate order requests for technical quality vetting order requirements against standard product offers.  If nonstandard, accountable for ensuring the appropriate approvals have been grand and required resources necessary for deployment are engaged. 
  • Responsible for gathering order information to perform order entry into the Rogers systems and project managing the life cycle of an order
  • Relay technical design detail to implementation provisioning resources.   
  • Facilitate internal and external Kick off and status meetings and oversee project critical paths
  • Define schedule and delivery plans to communicate with customers and assess risk factors
  • Ensure compliance with escalation and expedite management processes to ensure effective management, tracking, escalation, and timely resolution for escalated and expedite requests. 
  • Demonstration of ownership and accountability in all job functions including (but not limited to) management of all communication and delivery tasks during the service provisioning lifecycle, coordination of Test and Turn up and final hand off services
  • Responsible for order fulfillment and administration for Business customer orders, ensuring that orders to cash procedures are executed with a goal of shortening the interval cycle to achieve billing.
  • Manage Voice and Data Mac-D requests for installed RBS Services, facilitating customer network change activities associated with legacy and next generation solutions
  • Provide added value through tracking of all activity and acting as the liaison between Rogers and our Business Customers
  • Build customer relationships by providing prompt and exceptional service through communication and delivery.
  • Set expectations and hold people accountable; promote teamwork through open and honest conversations
  • Take accountability and appropriate action to efficiently resolve issues
  • Establish and maintain cross-functional relationships within Rogers departments
 
What you bring: 
  • Understand the fundamentals and be able to implement integrated project/program strategies, PMP an asset.
  • Knowledge of Ethernet technology and topology, IP technology, SIP, MPLS.
  • Solid understanding of telecommunications services and equipment.
  • Three - five years' experience in a telecommunications operation related field or environment
  • Knowledge of Rogers Business services, products and procedures
  • Post-Secondary education in a related technology or telecommunications field.
  • ITIL Certification is an asset.
  • Proficient in Microsoft Word and Excel.
  • Proven ad demonstrated leadership skills.
  • Demonstrated excellent communication with technical and management staff, both verbal and written.
  • A strong sense of teamwork and willingness to work in an ever changing environment.
  • Excellent presentation and communication skills.
  • Entrepreneurial attitude and an ability to work with little supervision in a fast paced environment
  • Strong organizational skills
  • Software skills:  Microsoft Office, AS400, INSIS, Salesforce
  • Must be self-motivated, creative and able to work as part of a team
  • Core Competencies: Customer Focus; Teamwork; Communication; Accountability; Innovation
  • Bilingualism (English/ French) 
 
 
Schedule: Full time
Shift: Day
Length of Contract: No Selection
Work Location: 800, Gauchetiere O, Bureau 4000-Fido(182), Montreal, QC 
Travel Requirements: None
Posting Category/Function: Sales & Account Support
Requisition ID: 182523
 
Together, we'll make more possible, and these six shared values guide and define our work:
 
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what's right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
 
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ .

 
Posting Notes:  [[req_strategyPage]] 
 

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