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Team Manager â€" Google Cloud (Montreal)

Montreal, QC
Full Time
4 days ago

Join our team

Google Cloud technology is the future, empowering millions of organizations and businesses to lead, innovate and grow. If you are interested in working with this cutting edge technology while leading a team of experts providing best in class technical customer support, consider this great opportunity at TELUS.

Here's the impact you'll make and what we'll accomplish together

The Team Manager will focus on supporting and developing a frontline Google team and identifying opportunities to enhance the business by applying best in class business practices.

Here's how
    •Provide day to day coaching, support and development for front line team members to achieve objectives and develop in their careers •Assist in setting process direction and identifying areas for continuous improvement within support •Provide timely and complete resolution of escalated issues and concerns raised by team members •Assist as a prime in departmental initiatives •Manage and maintain relationships with numerous internal/external stakeholders •Foster a collaborative environment, focusing on team member engagement to promote a customer first culture


Required Knowledge:
    • Excellent written English and strong communication skills, ability to communicate technical concepts • Excellent problem solving, and business presentation skills • A proven ability to coach team members leading to meaningful results • Strong interpersonal skills and ability to adapt to different personalities • Facilitates an environment that encourages continuous development • Ability to promote a culture of teamwork and to empower others • Demonstrated ability to set priorities, meet deliverables and work with minimal supervision

Great to have Skills, Abilities, and Attributes:
    • Technical understanding of computer sciences and Cloud technology would be considered a strong asset
    • Familiarity with Google productivity suites

To pursue this exciting career opportunity, you must meet the following prerequisite:
    • 24/7 availability (workstyle resident/in office) • Minimum 2 years of experience in a call centre environment • Managerial/Supervisory experience • Experience in leading or participating in process improvement teams or self-managed work teams would be an asset

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you're helping us make the future friendly. We're committed to diversity and equitable access to employment opportunities based on ability -your unique contributions and talents will be valued and respected here.
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