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AbeBooks

Software Development Engineer, AWS Connect

Location
Canada
Details
Full Time
2 days ago
Job summary
Want to join Amazon Web Services as a core, Software Development Engineer? Want to disrupt an industry by delighting customers? Looking for a job where your work can have direct and massive impact? Excited to join one of the newest and most exciting services? Come be a leader on a team that is building a product that will touch millions of people daily.

Amazon/AWS Connect is a highly disruptive -based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award-winning customer service at massive and launching it as a publicly available service.
With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of services such as Amazon Lex, Amazon Polly, Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to and deliver scalable, resilient systems while maintaining a constant customer focus.

Mentorship & Career Growth
Our team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we're building an environment that celebrates knowledge sharing and mentorship. Our engineers truly enjoy mentoring more newer engineers through one-on-one mentoring and code reviews.
We care about your career growth. We try to assign projects and tasks based on what will help each team member into a better-rounded engineer and enable them to take on more complex tasks in the future.
Inclusive Team Culture
Our team is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We believe that an inclusive and welcoming culture help us build better services and better teams.

More About the team: Work/Life Balance
Our team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Key job responsibilities
We're looking for a new teammate who is enthusiastic, empathetic, curious, motivated, reliable, and able to work effectively with a diverse team of peers; someone who will help us amplify the positive & inclusive team culture we've been building.

A day in the life
Industry analysts have said, "Amazon Connect is quietly positioned to massively disrupt by enabling companies to focus on customer service, not service centers." and "Amazon is totally disrupting the customer contact center space as they have many other market-spaces with customer-centric solutions with open platform integration with assistance from the partner community."

As a developer on our team, you'll own code end-to-end from requirements to development, and work closely with senior technical leaders within the team and across . You'll have a sound understanding of computer science fundamentals and practical industry experience, working across the stack with technology involving modern web, SOA, databases, AI, ML, Big Data and more.

Work/Life Balance
Our team puts a value on work-life balance. Most days, our team is co-located in the office, but we're also flexible when people occasionally need to work from home. We generally keep core in-office hours from 10am to 4pm. About half of us come in earlier and the other half of us stay later.

About the team
Media coverage on Amazon Connect:
How AWS is disrupting the contact center sector? Power of Amazon Connect: https://youtu.be/rSzDFJGw5vg

BASIC QUALIFICATIONS

  • Bachelor's degree in Computer Science, Computer Engineering, or related technical discipline (or equivalent experience).
  • 2+ years of non-internship professional software development experience
  • Programming experience with at least one modern language such as Java, C++, or C# including object-oriented design
  • 1+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems
  • Strong problem solving and troubleshooting skills.
  • Solid coding practices including peer code reviews, unit testing, and a preference for agile development.


PREFERRED QUALIFICATIONS

  • Development experience with highly-available web services.
  • APIs, containerized microservices, serverless functions, and event-driven architecture.
  • Familiarity with the APIs and development patterns of SaaS applications such as Salesforce, Workday, ServiceNow, etc.
  • Design/architecting large-scale distributed systems preferably using AWS technologies.


Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.
Category
Software and Programming