Service Delivery Manager - CDC

Job Type:Permanent
Reference code:109261
Primary Location:Montreal, Quebec, Canada
All Available Locations:Montreal, QC; Brossard, QC; Fredericton, NB; Gatineau; Moncton, NB; Quebec City, QC; Saint John, NB; Sherbrooke

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.
By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Partner with clients to solve their most complex problems
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
  

What will your typical day look like?

The ServiceNow team in the Canadian Delivery Center (CDC) is hiring an experienced Service Delivery Manager to lead and manage our "Operate to Innovate" team in solution delivery organization with the focus on delivering ServiceNow enhancements.

This role will focus on leading teams to deliver solutions while managing the expectations of clients globally within Deloitte and ensuring instances stay aligned to our internal best practices.

You will provide day-to-day guidance and direction to the team and act as a point of contact to resolve escalated issues. You will lead daily scrum, weekly status reporting and monthly sprint planning. In this role, you will plan and coordinate upgrades or complex enhancements to ensure project goals or product objectives are accomplished within the approved time frame, scope and budget. You will be fixated on client value and strive to ensure our clients are able to get maximum value from their investments into the ServiceNow platform.

About the team

At Deloitte, we are helping enterprises reduce the experience gap between the consumer grade experiences they have at home and the ones they have at work. Our Canadian team has over 100 dedicated, highly certified team members who are serving some of the most iconic brands globally to imagine, deliver and run great enterprise service experiences.

We are proud to be a Diamond Sponsor of ServiceNow and one of few Global Elite partners. With global reach and scale, we are able to offer our Canadian clients a global capability with a highly qualified local presence.

Enough about us, let's talk about you

You are someone with:
• Demonstrated knowledge of Agile project development methodology
• 5+ years' experience in Project/Product Management (including ServiceNow projects)
• Experience in implementing applications and delivering solutions
• Excellent interpersonal relations and demonstrated ability to effectively work with multiple stakeholders
• Leading a team of diverse developers from varied time zones
• Passion and looking to help us build a ServiceNow platform that enables our business in every way we possibly can
• Ability to coach staff in analysis, design, and project management skills
• Aware (ideally certified) in ITIL V3/4
• Bilingual in French and English

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.

The next step is yours

At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative .
We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We'd love to hear from you!
By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

Job Segment: Service Manager, QC, Manager, Project Manager, Customer Service, Quality, Management, Technology, Marketing

Category

Management and Executive