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Senior Director, Training and Development

Posted Yesterday

Job Details


Job Description

Application Deadline:


3225 St-Martin Ouest Blvd

Job Family Group:

Human Resources

Trains and mentors employees to develop the core capabilities required to deliver exceptional customer experience. Identifies opportunities to improve individual performance. Continuously looks for opportunities to improve efficiency through improving employee performance. Assesses and improves skills with the aim to drive revenue, sales and productivity, and to deliver exceptional customer service to BMO customers.
  • Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
  • Ensures alignment between values and behaviour that fosters diversity and inclusion.
  • Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
  • Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
  • Attracts, retains, and enables the career development of top talent.
  • Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
  • Provides strategic input into business decisions as a trusted advisor.
  • Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
  • Acts as a subject matter expert on relevant regulations and policies.
  • Builds and maintains a diverse workforce and talent pool consistent with BMO corporate culture including career development, learning plans, coaching, mentoring, and succession planning.
  • Helps determine business priorities and best sequence for execution of business/group strategy.
  • Conducts independent analysis and assessment to resolve strategic issues.
  • Coaches, mentors, and tracks Trainee progress while providing constructive feedback and soliciting feedback on a continuous basis to consider continuous improvement opportunities, and revisions to the training plan.
  • Builds effective relationships with internal/external stakeholders.
  • Ensures alignment between stakeholders.
  • Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
  • Monitors and tracks performance, and addresses any issues.
  • Provides change leadership in a structured approach demonstrating the ability to articulate vision and strategy while making the connection between Bank goals and the paths necessary to take to attain individual and team success.
  • Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
  • Leads the training and development of employees to obtain their credit qualifications to make credit recommendations and unilateral decisions in accordance with sound credit granting principles. This includes credit analysis, structuring, cost-effective pricing, data integrity, lending controls and overall assessment of the financial health of the business banking entity.
  • Reviews and makes credit recommendations and unilateral decision on behalf of Trainees within their discretionary lending limits. Monitors, assesses, and manages risk ensuring adherence to operational risk, regulatory, and enterprise requirements, taking appropriate action(s) and/or escalating to the appropriate parties as required.
  • Keep up to date and set direction with Trainees on changes to Corporate Policies & Standards, Business Banking Financing Guidelines, Policies & Procedures, Standard Operating Procedures, as well as all other regulatory, ethical, legal and audit requirements.
  • Keep up to date and set direction with Trainees on the general external regulatory environment to ensure that all training and development tactics adhere to requirements.
  • Ensure all credit recommendations and unilateral decisions are made in accordance with sound credit granting principles and will ensure compliance with overall Bank and regulatory policies and guidelines.
  • Identifies and shares best practices, ensures streamlined processes, and employs principles for continuous improvement.
  • Demonstrate a proactive approach for effective identification, selection, recruitment, engagement and retention of high performing talent.
  • Provides support to BMO employees including answering questions and providing product knowledge and skill development as needed.
  • Troubleshoots and resolves problems adhering to policies and operating guidelines/authorities.
  • Provides on the job training, coaching, and guidance as needed.
  • Reviews work outputs and provides input on employee performance.
  • Enforces operational standards and policies with the aim to minimize risk and maximize efficiency.
  • Protects the Bank's assets and complies with all regulatory, legal, and ethical requirements.
  • Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
  • Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
  • Implements changes in response to shifting trends.
  • Broader work or accountabilities may be assigned as needed.

  • Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
  • In-depth financial, sales (deposit, wealth, borrowing, and treasury & payments solutions/products) and relationship management experience preferred.
  • Credit adjudication experience with Discretionary Lending Limits and Designated Real Estate Account Management (DREAM) qualification.
  • Business Banking product and process knowledge - Expert.
  • Relationship management - Expert.
  • Seasoned professional with a combination of education, experience and industry knowledge.
  • Verbal & written communication skills - In-depth / Expert.
  • Analytical and problem solving skills - In-depth / Expert.
  • Influence skills - In-depth / Expert.
  • Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
  • Able to manage ambiguity.
  • Data driven decision making - In-depth / Expert.
This position requires proficiency in English to interact, support and/or provide services to non-French speaking customers, employees and/or partners inside and/or outside the province of Quebec.

Compensation and Benefits:

$84,000.00 - $156,000.00

Pay Type:


The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:

We're here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

About BMO

THERE’S NEVER BEEN A BETTER TIME TO BE PART OF BMO. We’ve set our sights on being the bank that defines great customer experience. Our customers’ needs are changing and so are we. Everyone who works here has a role to play in making a difference for our customers. Every day. It’s an amazing feeling when you know you’re making a customer’s life better, and you can do it at BMO – whether you’re imagining a new product, designing a customer experience, streamlining an application, launching a marketing campaign or just being there in a very human way with the right answer.


Banking & Finance

Company Size

10,000+ employees

Application closing date is 2024-07-14

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