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Sales Support Coordinator

Location
Laval, QC
Details
Full Time
3 days ago


PURPOSE OF JOB

The Print & Marketing Sales Support Coordinator (SSC) is responsible for providing administrative support services to Business Development Mangers and Account Managers. The SSC supports new hire sales reps through the entire order administration process & supports tenured sales reps from the converted order stage by coordinating pre-flight and/or design requirements (including proofing), submitting final artwork into production, confirming on-time shipment, and communicating status with reps.

PRIMARY DUTIES AND RESPONSIBILITIES
    • Partner with new hire sales reps to process customer orders end-to-end, teaching system navigation & business processes along the way • Verify accuracy of order request, including all relevant specifications • Ensure quotations match original order specifications & manage change requests • Coordinate all preflight activities (including proofing) and/or design requirements (as required) • Submit files for production and verify committed timeframes will be respected • Ensure customer orders stay on track and arrive to customer's destination when promised • Communicate order status to sales reps so that they can keep their customer informed • Send payment instructions to customers and validate accurate customer payment followed by invoicing • Co-ordinate with (Invoicing team ) to support invoice or statement requirements as requested by customer or BDM • Co-ordinate delivery and distribution requirements as required • Utilizes request tracker to support measurement of efficiency and capacity




KNOWLEDGE / SKILL REQUIREMENTS
    • Reading-lengthy & complex texts to extract & interpret information • Writing-technical & tailored texts • Mathematical Skills-completes basic & complex mathematical calculations • Communication-Listens & understands information, presents information in a clear manner, uses standard trade terms and work-related terminology • Planning & Organizing-plans & organizes own activities • Decision Making-makes decisions using explicit guidelines and procedures • Problem Solving-identifies & solves basic problems using readily available information • Computer literacy-uses limited number of software programs routines • Intermediate knowledge of Design applications • Good colour theory, typography print production and principles of file management and design. • Skilled use of Microsoft Office Suite (outlook, excel and powerpoint)


PHYSICAL DEMANDS / WORKING CONDITIONS
    • Conditions of the work environment are such that minor stress or physical discomfort may occur. • This position will be based in a call centre environment and will require extended periods of sitting • You will be exposed to moderately disagreeable levels of noise generated by the ringing of the telephone and internal paging system.


RECOMMENDED QUALIFICATIONS

Experience:
    • 1-2 Years experience in the graphic communication & printing industry Understands steps involved in the printing process • Strong understanding of medium and complex print specifications and ability to assess the integrity of quotations from vendors • prior industry experience with knowledge of margins within multiple product categories


Education:
    • college or technical school diploma in graphic arts or related discipline


Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537.

Category
Customer Service and Support Retail