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Sales Quality Coach (Strategy Manager) – Small Business Quebec & Atlantic

Montreal, QC
Full Time
2 days ago
Do you thrive on mentoring strong sales professionals and have a passion for sales performance excellence? Do you have passion for creating exceptional customer experiences? Are you an experienced leader or sales professional with a proven track record of facilitating change successfully in a sales environment?

Reporting to the Director, Sales Strategy and Operations, TELUS Business Solutions, you are responsible to inspire, mentor, and coach our sales leaders to develop a premiere sales culture, methodology and behaviours that will lead to world class professionals consulting on our customers' business and successfully achieving business goals. This role will work closely with our team of ~35 sales executives and leaders focused on the Small Business Segment in the Quebec and Atlantic sales regions.

We are always looking to add talented individuals to our team. If you are a passionate person looking for a challenging opportunity and the ability to influence the future of sales, join our team today!

What you'll be doing in this role:
    •Incorporating Premiere Sales Organization ("PSO") culture as key to the business planning process to identify investments required to accomplish specific objectives •Liaising between Quebec and Atlantic Sales Leaders, National PSO team and peer sales teams to define PSO standards that align to product set, buying cycle and customer profile of the Small Business segment •Leveraging sales and business analytics, you will partner with Sales leaders to target areas requiring development of sales methodology and business management •Supporting the development and evolution of coaching strategies into operational excellence •Preparing communication materials that follow a logically reasoned, data-supported approach, allowing sales leader to understand the detail linked to the big picture and a way forward
      •Coaching plan, coaching calendar, coaching cadence •Top account selection roll up •Sales funnel KPI health assessment (QQVB - Quality, Quantity, Velocity, Balance)
    •Collaborating with the Sales Performance Team and Sales Leadership to remove obstacles to our premiere sales vision; analyses gaps, gap closure options and implementation plans for successful transformation of our sales team
      •Help with converting sales leads into sales opportunities •Reciprocity spend program •Working with national marketing team on campaign acceleration and follow-up on execution of marketing campaigns
    •Monitoring the progress VP team adoption of PSO culture, applying targeted development plans to enable progress in methodology, skills and competency development, and offerings development •Collaborating with the national PSO primes to ensure right training at the right time for the VP Teams
      •Working with PSO on identifying Win stories, Customer reference, Best practices •Support on PSO onboarding and training logistics
    •Ensuring ROI by aligning action to business and customer results
      •New hire acceleration program support •Marketing campaign impact on funnel and new sales


What you bring to the role:
    •Proven track-record of managing and directing a highly skilled, motivated, results-oriented, and successful team and/or proven track-record as a sales professional •Effectiveness consulting with Senior Management across complex organizational boundaries •Strong leadership qualities and ability to motivate dynamic teams •Excellent analytical thinking, analysis, and problem solving skills •Demonstrated facilitation and project management skills •Ability to cultivate strong internal and external network of personal relationships to identify issues and opportunities and provides positive, best-in-class perspectives to others •Excellent verbal and written communication skills, with a strong customer-focus orientation - demonstrates a vocal and confident style; shares thoughts and opinions and presents ideas with conviction and courage and has a passion for sales excellence •Balances strategic thinking with tactical action to drive results •Ability to handle multiple assignments and manage major projects to successful completion •Sales Acumen: Strong understanding of customer and market dynamics and requirements •Results-orientated and able to work independently •Bachelor's degree •A minimum of 5 years of experience in a Sales, Sales Operations, Go-To-Market or Marketing role •Experience with strategic planning and the ability to execute strategic initiatives •Experience in management consulting, project management, business analytics or a related function in industry (e.g., strategy, planning, operations) is beneficial
Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Management and Executive