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Operations Dispatcher, FOCUS by TELUS

Sherbrooke, QC
Full Time
6 days ago

Join our team

FOCUS, a TELUS company, is a leader in Canada's fleet and fuel management industry. Located in the heart of Sherbrooke, a stone's throw from the Lac-des-Nations, we have a dynamic team with a strong sense of belonging and an abundance of ideas. We're looking for people who are passionate about technology, experts in their fields, and focused on providing exceptional customer service.

The impact you'll make and what we'll accomplish together

We're expanding our team, and we're looking for a technical services dispatcher. If you have experience in a similar role, are perfectly bilingual and want to be part of a high-energy team, read on!

Here's how
    • Resolve customers' technical requests
    • Schedule repairs, installations and deliveries with customers, according to performance objectives
    • Manage technicians' and subcontractors' schedules with the associated resources
    • Verify units and functionalities with technicians
    • Verify subcontractor work orders and invoices
    • Manage returns of replaced or returned equipment or accessories
    • Manage technicians' hardware resources
    • Check with customers to verify the quality and timeliness of the work performed by technicians and subcontractors
    • Perform database updates


You're the missing piece of the puzzle
    • Relevant experience as a dispatcher in the IT, cable or telephony industries or in a similar industry
    • Experience in coordinating technical services
    • Strong analytical problem-solving skills
    • Excellent communication, coordination and organizational skills
    • Proven ability to prioritize tasks
    • Positive attitude, commitment to your work, initiative and resourcefulness
    • Team player and ability to collaborate and communicate effectively
    • Very comfortable with IT
    • Excellent French and English skills (oral and written)

About the position
    • Regular full-time position
    • Work hours are from 9:00 AM to 5:00 PM, and may change to 10:00 AM to 6:00 PM depending on the installation level

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you're helping us make the future friendly. We're committed to diversity and equitable access to employment opportunities based on ability - your unique contributions and talents will be valued and respected here.
Customer Service and Support