This position requires 24x7 availability
and fluent bilingualism (English/French). What You Will Do
The primary responsibilities of the Network Specialist II include providing support for high problem resolution and initial configurations of customer-side SD-WAN technologies, security infrastructure monitoring, and performance of remote changes to various networking and convergence technologies. Supported technologies will include Nuage's Network-as-a-Service (NaaS), Cisco Meraki, and security infrastructure monitoring and troubleshooting (Virtual Firewalls/Palo Alto/Juniper/TippingPoint/Cisco ISE). This role is part of a second level 24x7 technical support team and includes working with customers, other TELUS technical support personnel and management systems to support problem resolution, configure endpoint solutions as per customer orders, and ensure timely and accurate changes to the systems, as required.
•Support complex data network solutions for high profile dedicated client
•Coach and mentor diverse 24x7 team
•Complete NaaS/Meraki Macs/Projects
•Receive and manage escalation calls from clients; proactive identification and resolution, provide real-time incident guidance
•Prepare training documentation (self-produced and coached)
•Resolve and document process gaps
•24x7 on-call technical support; flexible scheduling occasionally required Qualifications: Your ideal profile includes
•High level understanding of SD-WAN technologies
•High level understanding of standard and cloud-based security solutions
•Bilingualism in English and French
•Must be able to manage processes within a team directed environment
•Ability to compromise, conflict resolution
•Self-directed ongoing professional improvement
•Demonstrated ability to multi-task and work under pressure Professional Certification & Experience
•Advanced Industry Certification in one or more supported technologies will be considered an asset
•Minimum 3 years of technical experience Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you
create future friendly ® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.