Tell us your story. Don't go unnoticed. Explain why you're a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.
Stay current and competitive. Carve out a career for yourself. Grow with us. Here's our story: jobs.td.com Department Overview
"Welcome to TD, how can I help?"
Helping is at the heart of all we do within TD's contact centre, and we're proud of the value we deliver 24 hours a day, 7 days a week, for more than 25 million Customers.
Every day is an opportunity to learn and grow, and help our Customers feel confident that we'll be there for them anytime they need to call us… buying their morning coffee, shopping online, paying their bills, or planning for that next trip. Job Description Start Date: June 14, 2021
3 months (90 days) Full Time Training What You'll Do
The Loyalty and Advice team is here to provide legendary experiences and support our customers with program offers, complex credit applications and retention that meet unique customer financial situations.
You are the voice of TD and your role is to: Think Like a Customer
by asking questions and actively listening so you can effectively offer product solutions to our Customers on every call, delivering legendary experiences and trusted advice. Act Like an Owner
by contributing to an engaged culture that is committed to delivering business results and contributing to our communities. Execute with Speed and Impact
by coming into work at your scheduled time, identifying and meeting your Customers' needs, and protecting the Bank from risk. Innovate with Purpose
by listening, asking questions, and finding ways to simplify the way we work; solving problems effectively the first time. Develop Yourself and Colleagues
by embracing diversity and respecting your team; sharing what works and supporting one another to meet more Customers' needs and achieve personal career goals with TD. Who You Are
You are passionate about understanding each Customers' needs so that you can provide the right advice and solutions to deliver a legendary Customer experience every time.
You love a good challenge! In this role you will demonstrate resiliency and have a passion for offering our customers our products on every call.
You can effectively multi-task, sourcing relevant information quickly to support decision making and effective problem solving. You are able to take complex information and communicate it in a clear and easy to understand manner.
You are dependable, and you take pride in developing your knowledge and expertise to consistently deliver strong performance.
You are flexible and thrive in an environment of change. You consistently demonstrate a positive attitude, resiliency, and willingness to do things differently.
You enjoy working with a diverse team and appreciate the value of perspectives other than your own. What We Offer
As part of our Contact Centre team, you will:
Feel prepared and confident for success after completing our training program and receiving dedicated coaching support.
Grow in a continuous learning environment, with customized development paths to help you achieve your goals and build an exciting career at TD.
Thrive in an environment where diversity and inclusion are part of our core values; where you can bring your whole self to work and celebrate diversity at work and in our communities.
Enjoy a competitive salary, pay for performance incentives, reward & recognition programs, and a benefits package that helps our colleagues achieve financial, mental, and physical well-being. Requirements
Additional Information Your Commitment
- High school diploma and one (1) or more years of relevant experience
- Advanced skills and expertise in a variety of advice and service related activities to provide customers / partners with advice on transactions, activities and product features
- Sound communication skills to communicate unusual and/or complex content in a clear manner
- Possess computer & multi-tasking skills
- Thrive in a dynamic and time-sensitive environment
- Advanced knowledge of our business and understand the functions of our various business areas
- Passionate and engaging individual with a desire to consistently and compassionately deliver superior customer experience
Training Commitment (Full time hours)
Training is scheduled at 37.5 hours per week for both part-time and full-time colleagues. Training is generally scheduled from 7am-3pm. You must be able to accommodate either schedule.
Part Time - You will be scheduled for a minimum of 22.5 hours per week, and shifts will range from 4-8 hours. You must be flexible to work between the hours of 7:00am-12:00am, 7 days a week. What's Next?
Are you ready to choose TD and be part of exceptional team of individuals who are committed to making a difference in people's lives, at work, and in the communities we live in? We want you! Apply Now… Hours
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Banking, Finance and Insurance Sales and Marketing