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Learning Specialist (bilingual) - Collaborative Health (Montreal)

Montreal, QC
Full Time
6 days ago

Join our team

TELUS Health Solutions is seeking a Learning Specialist II to provide advanced training during our Electronic Medical Record (EMR) implementations.

Here's the impact you'll make and what we'll accomplish together

The candidate selected will be responsible for delivering and administering the training programs required by EMR users.

The training for doctors & medical staff focuses specifically on, but is not limited to, implementing EMRs. The Training Specialist II must be able to teach a small group while maximizing the participants' learning of the applications chosen by the clients, managing the class and effectively explaining technical material to less experienced users. The specialist is responsible for delivering different training contents in a variety of formats, including individual meetings, group seminars and online training.

The mandate of Learning Specialists II is to help TELUS Health Solutions clients optimize the uptake of their new clinical information systems, notably by working with them to define the workflow and best practices for their clinic through the use of effective, tested change management methods.

Learning Specialists help clinicians who use an EMR to identify and manage their key factors in order to derive the full benefit of this technology's value.

Here's how
    •Understand the existing clinical processes by conducting an in-depth analysis of the clinic's current workflow and data collection, the details of the reports used and other issues related to practice-specific workflow
    •Work with the project team members and the clinic's super users to assist in the design, validation and implementation of EMR-based workflow and best practices
    •Adapt a training plan based on EMR-focused workflow
    •Train new clients with practical in-person sessions or by remotely using web tools
    •Ensure that clients are able to adequately use the application by the end of the training
    •Have the necessary materials on hand to deliver effective training
    •Help design and develop additional materials to reinforce the learning objectives
    •Apply the principles of instructional design for adult learning in new, initial and periodic training sessions and in personalized training
    •Follow training team procedures, standards, models and styles


You're the missing piece of the puzzle
    •Bilingualism in English & French
    •Excellent spoken and written communication skills as applicable to teaching methods and interpersonal relationships
    •Knowledge of clinical workflow to provide the client with informed consulting services and to positively and effectively manage change at the clinic
    •Excellent problem-solving, organization and time management skills
    •Excellent ability to use various virtual technology tools to share information
    •Strong analytical and decision-making skills
    •Proficiency with the Microsoft Office: Word, Excel, PowerPoint
    •Ability to respond quickly in a fast-changing environment
    •Ability to multitask yet pay close attention to detail
    •Empathetic approach in order to identify clients' needs and adapt to diverse clienteles
    •Knowledge of provincial billing regulations & requirements by Régie de l'assurance maladie du Québec (RAMQ)
    •Goal-oriented approach and ability to work independently
    •Ability to write clear, concise and effective training documents
    •Advanced familiarity with the computer for tasks such as creating and assessing workflow diagrams, creating documentation, presenting applications, etc
    •Bachelor's degree in a field related to the position, or related work experience
    •Experience delivering required training
    •Openness to the idea of travelling up to 80% of the time and the flexibility to work additional hours, including occasional evenings and weekends
    •Valid driver's licence

    •Experience in nursing care, health care management and/or project management
    •Experience in instructional design
    •Experience related to Information Technology (IT) applications used in health care
    •Knowledge of certified EMR use

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
Health Care