Our growing client is looking for:
Title: IT Analyst
Location: Montreal, Quebec
Duration: 6 Months
leverage strong technical and analytical skills working independently, as part of a group, and collaboratively with other IT teams to identify, troubleshoot and resolve a range of complex technology issues.
identify opportunities for innovation in client service delivery and process efficiency.
participate in various types of projects including cyclical technology refreshes, National and/or Regional technology initiatives and acquisitions.
collaborate with other ITS teams in order to continually identify, design and implement enhancements.
work primarily out of the Montreal location though travel may be required around various offices in the province of Quebec.
provide end-user support to the diverse base of professionals across Canada.
deliver internal services to the firm’s practitioners and staff.
work with the team as the primary point of escalation for all technology-related issues in the supported practice offices.
Experience providing hardware/software support in a Windows environment with advanced knowledge of supporting Microsoft Office suite of products. Familiarity with Microsoft Skype for Business, video conferencing systems and audiovisual systems (ex. Crestron, AirMedia).
Experience working in a networked environment and ability to perform advanced troubleshooting of networked devices (laptops, tablets, mobile devices, printers) onsite and remotely on Windows and Mac OS.
Strong, effective and clear communication skills in French and English, with an ability to adjust messaging appropriate to the audience.
A post-secondary education in an IT discipline would be an asset as well as an ITIL Foundations Certification.
Contact Edna at firstname.lastname@example.org
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