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Information Technology Support Specialist, Senior Associate

Montreal, QC
Full Time
5 days ago

Line of Service

Internal Firm Services


Not Applicable


IFS - Information Technology (IT)

Management Level

Senior Associate

Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You'll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Computer Operations team provides customer, Information Technology data centre, and application support to ensure end to end quality of our Information Technology operations. As part of our team, you'll help enhance our operations quality, work across all Information Technology operational functions, and coordinate with service stakeholders to deliver high quality services.

Important point to consider

  • As a requirement, a Secret Security Clearance is mandatory for all staff who will be engaged on these assignments. Prior to applying, please review the Government of Canada website to ensure you meet the eligibility requirements to obtain this clearance. This will become a condition of your employment with PwC should you receive an offer from us

  • What you'll create and do

    As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:
  • Collaborate with our internal customers to provide technology support and consultation services related to hardware and application usage and process automation
  • Participate in the local office pager support program and occasional after-hours maintenance, troubleshooting and testing
  • Manage multiple support tickets, customer requests, and operational projects, meeting specific response and resolution times and project deadlines, while maintaining quality service for our customers
  • Contribute to and participate in the delivery of customer education programs, communicating technical information appropriate to audiences at varying computer skill levels
  • Identify and deliver continuous process improvements to facilitate a consistent and positive customer experience through process simplification, automation and issue elimination
  • Collaborate and work remotely with others in your team to achieve common goals and maintain harmony
  • Assist customers with the use of data analytics and automation tools

  • What you'll bring to this role

  • An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work
  • A demonstrated commitment to valuing differences and working alongside diverse people and perspectives
  • Considerable technical experience supporting hardware, stand-alone and networked applications in a large environment, including: Windows, Mac, iOS and Android operating systems, laptop and Printer troubleshooting and repair, office productivity tools (document, spreadsheet and presentation software)
  • Experience with Active Directory and Windows Server management including applying OS and security updates
  • Experience with procedures for incident, request and asset management as outlined by the organization and ITIL methodology to achieve desired SLA and KPI results
  • Experience using data analytic and automation applications is a benefit
  • Experience supporting a variety of audio-video and video conference equipment is an asset
  • Strong analytical, problem-solving, time-management and interpersonal skills
  • A strong focus and demonstrated commitment for providing excellent customer service
  • An outstanding approach to teamwork and collaboration 
  • Display a high level of integrity concerning privacy and security
  • Demonstrate strong verbal and listening skills to liaise with local stakeholders and understand and improve their technology experience 
  • Use judgement and problem solving skills to effectively and efficiently resolve technology issues to the satisfaction of the customer
  • Bilingual proficiency in French and English
  • You may occasionally travel between offices to resolve issues or support major projects or deployments, and remotely support other offices in Canada

  • Why you'll love working for PwC 

    At PwC, we support you through a range of financial and non-financial rewards and benefits. Discover a life that works for you with our diverse, inclusive and flexible culture. To learn how you can grow and shine in your career at PwC, please visit:

    See how you can create your future at PwC

    Applying at PwC

    At PwC, we embrace new technology where you will learn to innovate and deliver differently. For Administrative, Specialist, Associate, Senior Associate, and Manager roles you may have the opportunity to participate in an on-demand video interview. To learn more about our innovative cloud-based online application interview process click here:

    We take your privacy seriously. To protect your personal information, please submit your application directly through PwC Canada Careers:  

    (if blank, degree and/or field of study not specified)
    Degrees/Field of Study required:

    Degrees/Field of Study preferred:

    (if blank, certifications not specified)

    Desired Languages
    (If blank, desired languages not specified)

    Travel Requirements


    Available for Work Visa Sponsorship?


    Government Clearance Required?


    Job Posting End Date

    PwC is committed to building a diverse workforce representative of the communities we serve. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

    Every day we see how people make businesses great. But it's not only about skills. If your experience is close to what we're looking for, please consider applying. We recognize that experience comes in many forms, and passionate teams reimagine the possible. Create your future at PwC.

    PwC s'engage à bâtir une équipe diversifiée et représentative des collectivités qu'il sert. Nous invitons toutes les personnes qualifiées, sans égard à leur appartenance ethnique, leur race, leur religion, leur sexe, leur orientation sexuelle, leur identité sexuelle, leur statut d'autochtone, leur âge, leur handicap ou leurs besoins en matière d'adaptation du milieu de travail, à présenter leur candidature, qu'il nous fera plaisir d'examiner.

    Chaque jour, nous voyons des personnes participer à l'essor des entreprises. Ce n'est pas seulement une question de compétences. Si votre expérience se rapproche de ce que nous recherchons, n'hésitez pas à postuler. Nous sommes conscients que l'expérience peut prendre diverses formes et que des équipes de passionnés peuvent réinventer le possible. Créez votre avenir chez PwC.