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Help Desk Specialist

Montreal, QC
Full Time
11 days ago
Do you share our passion for:
    •Advocating for our customers' needs and creating a personalize experience •Genuinely displaying humanity in every customer interaction •Being an exceptional communicator: listen, honest and clear •Getting things done by leveraging each other's unique talents •Proactively adapting to meet the changing needs of our customers
Join our team

We hire the best and the brightest Help Desk Specialist as our first point of contact experts for our inbound and services customer calls

Here's the impact you'll make and what we'll accomplish together

Your goal will be to process queries related to customer accounts and orders, programs, promotions, and other matters of interest in a professional, accurate and timely manner. It is imperative that our customer's needs are understood, and that the appropriate TELUS sales and service solutions are recommended and delivered.

Here's how
    •Sell, retain and troubleshoot TELUS future friendly products and services, and recognize sales opportunities •Identify customer requirements, initiate and/or update systems to ensure successful order completion and service delivery •Handle all inbound queries and advocate resolutions to issues in a timely, accurate manner


You're the missing piece of the puzzle
    •Successful experience in a sales role and/or customer service environment •Familiarity with communication products and services •Mathematical aptitude •Able to deliver sales and service excellence by demonstrating tenacity, persuasiveness, and strong interpersonal skills •Ability to present a professional image and communicate effectively •Able to analyze data, utilize problem-solving skills, and recommend solutions •Able to maintain a high level of performance under the pressure of time constraints and a fast-paced, changing environment •Accurate and efficient keyboarding and data entry skills •Commitment to continuous improvement •Demonstrated ability to learn and apply learned skills and complete and pass all training requirements •Ability to work various shifts including evenings, Saturdays, and statutory holidays based on business requirements •Able to work a minimum of 15 hours on a weekly basis •Bilingualism in English and French
    •Good knowledge of voice and data, Internet Protocol (IP) products and services
What YOU Get:

You will be entitled to an excellent compensation package, with a starting wage of $17.38 per hour plus sales incentives. Our fast-paced work environment has been developed into a campus setting complete with paid training programs, state-of-the-art Information Technology (IT) equipment, e-Lofts, cyber cafes, and career development planning.

You'll also take advantage of other leading edge corporate benefits such as our corporate Variable Pay Incentive program, Employee Discount program and the TELUS Employee Share Purchase plan.

Please note: This is a regular, part time position with the potential to be scheduled full time hours. Full time availability is required, as such this position is not suitable for student scheduling.

Our culture supports a collaborative learning-based environment supported by pay-for-performance and work-life flexibility. In many of our contact centers, there are positions that offer the possibility of becoming an At Home Agent (AHA).

The TELUS At Home Agent (AHA) Program is a cutting edge and extremely important component of TELUS' contact center strategy. By being a top performer, you have the opportunity to apply to join the At Home Program. Rather than working from a central office location, an AHA is able to seamlessly work from a dedicated office space within their homes, using all the same tools as their in-office counterparts.

Help Desk Specialists handle inquiries, troubleshoot and resolve client concerns in the following main areas: activation, account information, the network and handsets.

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Customer Service and Support