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PwC

Deskside Support, Associate

PwC
Location
Montreal, QC
Details
Full Time
4 days ago

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Information Technology (IT)

Management Level

Associate

Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You'll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Computer Operations team provides customer, Information Technology data centre, and application support to ensure end to end quality of our Information Technology operations. As part of our team, you'll help enhance our operations quality, work across all Information Technology operational functions, and coordinate with service stakeholders to deliver high quality services.

Important point(s) to consider


  • COVID-19 Vaccination Policy
    :

    Putting the safety of our people and clients first as we look to a hybrid future: The health, well-being and safety of our colleagues, clients, and communities is our number one priority. Vaccinations have proven to reduce the risk of COVID-19. Effective Friday, October 1, 2021, PwC Canada requires all partners, staff, contractors and visitors to be fully-vaccinated when entering a PwC location, subject to applicable legal exemptions. At PwC, the future ways of work will be a hybrid of in-person and virtual, allowing choice and flexibility to explore new ways of working and collaborating. Read this press release for further details .


  • What you'll create and do

    As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to: Responsibilities include but are not limited to:
  • Experience supporting hardware and stand-alone and networked applications in a large environment, including:
  • Windows, Mac, iOS and Android operating systems
  • Laptop and Printer troubleshooting and repair 
  • Office productivity tools (document, spreadsheet and presentation software)
  • Strong analytical, problem-solving, time-management and interpersonal skills
  • A strong focus and demonstrated commitment for providing excellent customer service
  • An outstanding approach to teamwork, collaboration and communication
  • Experience with procedures for incident, request and asset management as outlined by the organization and ITIL methodology to achieve desired SLA and KPI results
  • Experience using data analytic and automation applications is an asset
  • Knowledge of audio-video and video conference equipment is an asset
  • The ability to obtain Government of Canada Reliability clearance, which includes fingerprinting is required


  • What you'll bring to this role

  • An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work
  • A demonstrated commitment to valuing differences and working alongside diverse people and perspectives
  • Experience with Windows, Mac, iOS and Android operating systems
  • Ability to troubleshoot and repair Laptop and Printers
  • Knowledge of Office productivity tools (document, spreadsheet and presentation software)
  • Ability to Contribute to and participate in the delivery of customer education programs, communicating technical information appropriate to audiences at varying computer skill level
  • Identify and deliver continuous process improvements to facilitate a consistent and positive customer experience through process simplification, automation and issue elimination
  • Ability to effectively manage multiple support calls, customer requests, operational projects, and deadlines, while maintaining quality service to our customers
  • Collaborative and able to work remotely with others in your team to achieve common goals
  • Demonstrated strong verbal and listening skills to liaise with local stakeholders and understand and improve their technology experience
  • B ilingual proficiency in French and English


  • Why you'll love working for PwC 


    At PwC, we support you through a range of financial and non-financial rewards and benefits. Discover a life that works for you with our diverse, inclusive and flexible culture. To learn how you can grow and shine in your career at PwC, please visit: https://www.pwc.com/ca/whypwc

    See how you can create your future at PwC


    www.pwc.com/ca/en/careers/create-your-future.html

    Get to know us


    Check out our careers blog to hear what our people have to say and discover a place where you can bring your passions and whole self to work. https://www.pwc.com/ca/en/careers/blog.html  

    Applying at PwC


    At PwC, we embrace new technology where you will learn to innovate and deliver differently. For Administrative, Specialist, Associate, Senior Associate, and Manager roles you may have the opportunity to participate in an on-demand video interview. To learn more about our innovative cloud-based online application interview process click here:  https://www.pwc.com/ca/applytopwc

    We take your privacy seriously. To protect your personal information, please submit your application directly through PwC Canada Careers: https://www.pwc.com/ca/en/careers.html

    Education
    (if blank, degree and/or field of study not specified)
    Degrees/Field of Study required:

    Degrees/Field of Study preferred:

    Certifications
    (if blank, certifications not specified)

    Required Skills

    Optional Skills

    Desired Languages
    (If blank, desired languages not specified)

    Travel Requirements

    Not Specified

    Available for Work Visa Sponsorship?

    No

    Government Clearance Required?

    Yes

    Job Posting End Date

    PwC is committed to building a diverse workforce representative of the communities we serve. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

    Every day we see how people make businesses great. But it's not only about skills. If your experience is close to what we're looking for, please consider applying. We recognize that experience comes in many forms, and passionate teams reimagine the possible. Create your future at PwC.

    PwC s'engage à bâtir une équipe diversifiée et représentative des collectivités qu'il sert. Nous invitons toutes les personnes qualifiées, sans égard à leur appartenance ethnique, leur race, leur religion, leur sexe, leur orientation sexuelle, leur identité sexuelle, leur statut d'autochtone, leur âge, leur handicap ou leurs besoins en matière d'adaptation du milieu de travail, à présenter leur candidature, qu'il nous fera plaisir d'examiner.

    Chaque jour, nous voyons des personnes participer à l'essor des entreprises. Ce n'est pas seulement une question de compétences. Si votre expérience se rapproche de ce que nous recherchons, n'hésitez pas à postuler. Nous sommes conscients que l'expérience peut prendre diverses formes et que des équipes de passionnés peuvent réinventer le possible. Créez votre avenir chez PwC.
    Category
    Administrative