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Sitel Group

Customer Service_ Work From Home

Location
Canada Ontario New Brunswick
Details
Full Time
2 days ago
Salary
25 to 30 per hour (plus commission)

Are you looking to start your new career as a Bilingual Customer experience specialist working for one of the Top supply chain company in Canada?Sitel is recruiting for multiple Customer services in Ontario, Quebec. Provides exceptional customer service for new and/or existing customers with inbound inquiries via phone or email (ie: quotes, order entry, and service requests) by probing to uncover customer needs, identifying solutions to meet need, following up on open issues, and seeking ways to add value while creating a remarkable experience for both internal / external customers. Responsibilities:

  • Has a deep knowledge of specific industry information or nuances
  • Independent decision making
  • Coordination and resolution of all customer requests, to the customers’ satisfaction
  • Interpret customer requirements in order to seize opportunities to promote the benefits of doing business with Grainger and provide solutions with product alternatives and services, in order to deliver exceptional customer experience
  • Research and analyze information, to resolve inquiries and complex problems
  • Respond to customer calls and inquiries, including those related to pricing, products and billing, received through the phone or by email

Requirements:

  • High school diploma or equivalent
  • Must be Bilingual
  • Strong communication and problem solving skills
  • Demonstrated ability to be resourceful and can work both autonomously or in a group setting
  • Knowledge of Microsoft Office Suite and background in enterprise systems (ie: SAP, Oracle, Salesforce.com, Sharepoint etc)

What's in it for you:

  • Great Salary 22$/hr
  • Permanent opportunity
  • Work from Home
  • Benefits
  • flexible schedule
Category
Customer Service and Support Health Care Retail