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Customer Service Representative - Anjou, QC (Full-time)

Reference ID: 534737217

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Requisition ID: 61063
Join the Global Community of Scotiabankers to help customers become better off.

This position is for Scotia Dealer Advantage, a wholly owned subsidiary of The Bank of Nova Scotia. We provide dealers and customers alike with the advantages, strength and experience of Scotiabank, coupled with Scotia Dealer Advantage's industry leading Special Finance expertise and service.
Scotia Dealer Advantage is one of Canada's largest and fastest growing Special Finance companies providing automotive financing programs nationwide. We build partnerships with authorized independent and franchise automobile dealers to help them grow their businesses and serve their special finance customers
Job Purpose
The Customer Service Representative is responsible for handling incoming and outgoing telephone inquiries from customers and dealers while ensuring that a high level of service to both parties is delivered. The representative's primary responsibilities focus on responding to questions, changes, or concerns related to all active and current customer loan accounts.
Key Accountabilities
  • Create a courteous while outstanding customer service
  • Manage all administrative documents related to the customer service department key functions
Functional Competencies
  • Proficient with Microsoft operating systems including Word, Excel, Outlook and the Internet.
  • Must be bilingual (English & French)
Education/ Work Experience
  • Previous experience in a customer service capacity
  • Previous experience in a customer service role.
  • Completion of a post-secondary education program
  • High school diploma
Location(s):  Canada : Quebec : Anjou
As Canada's International Bank, we are a leader when it comes to inclusion. We are a diverse and global team, speaking more than 100 languages with backgrounds from more than 120 countries. We value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly.  If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.

Job Segment: Customer Service Representative, Bank, Banking, Customer Service, Finance, Automotive

Posted: May 17, 2019
Closes: July 16, 2019