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Customer service coordinator

Location
Quebec
Details
Full Time
4 days ago
Customer service coordinator Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

ABB's Measurement & Analytics division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers. With thousands of experts around the world and high-performance digital technology, ABB's team is dedicated to making measurement easy for its industrial and energy customers to let them operate more efficiently and profitably.As a customer service coordinator, you play a key role in the execution of service projects and activities associated with the call centre of the Québec plant in ABB's Measurement and Analytics division. You coordinate and plan the resources, spare parts, and logistics needed for on-site service work, making sure that the process is smooth from quotation to billing and final payment.You will be the point of contact for the customer during the execution of the service work, optimizing customer satisfaction by meeting all obligations and requirements, while complying with the health, safety, and environmental measures.
This position reports to
Service Manager
Your responsibilities
  • Scheduling service calls at ABB customer sites.
  • Maintain the documentation and databases in use (training documents, SharePoint, Microsoft Teams, SAP).
  • Administration of Sharepoint / Teams sites and groups.
  • Providing administrative support for the purchase orders, service contracts, repairs (RMAs), billing, timesheet management, and monthly reporting.
  • Establishing lasting relationships with customers to ensure local growth, customer satisfaction, and retention; use feedback to drive the development of the processes and practices.
  • Managing all the reports and documents required, and oversee the timely recording of the necessary data in the system.

Your background
  • 5-10 years of experience in the field of after-sales service as an administrative assistant or high-technology service coordinator.
  • Ability to manage multiple tasks simultaneously as well as excellent planning skills.
  • Stand out for your engaging personality and interpersonal skills.
  • Excellent communication skills in English and French, both spoken and written.
  • Advanced knowledge of IT tools such as the Microsoft Office Suite as well as SAP.
  • Demonstrate autonomy, professionalism, and initiative.

Benefits
  • Retirement plan
  • Wellbeing program
  • Healthcare plan
  • Accident insurance
More about us
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com.For the 4th year in a row, ABB Canada has been recognized as one of Canada's top employers by Forbes Magazine and has been ranked #1 within the industry category. Also named as Canada's Top 100 Employers, Montreal's Top Employers, Canada's Top Employers for Young People, and Best Candidate Experience Award (CandE Award), ABB's culture and commitment are to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process.Work model: hybrid #LI-hybrid
Category
Administrative Customer Service and Support