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Customer Service Associate - Contact Centre

Montreal, QC
Full Time
3 days ago
129 rue St-Jacques O

Job Family Group:
Retail Banking Sales & Service

Where new skills and great service come to life

Whether you're new to Canadian banking or already have financial services experience, our Customer Contact Centre (CCC) is where you'll develop skills for career growth while providing great customer experiences. As a CCC Associate, you'll help customers with their finances - from opening bank accounts to giving sound advice while to promoting BMO's banking products.

How we'll help you get started

The way we work is changing, and we offer flexible options that recognize the evolving needs of our candidates and employees. As we transition to a Remote Agent model for this role, you may be presented with the opportunity to work from home. As you move through our recruitment process, a recruiter will confirm details with you around any flexible work options available to you.

Remote Agent requirements;

• Flexibility to be on site at your primary BMO location upon request

• Work independently with a secure and distraction-free workspace at home

At BMO, we invest in our CCC Associates from day one. With learning and development at the heart of our employee's success, we'll introduce you to the world of banking all the way to helping you grow into future roles:
  • You'll get up to 10 weeks of industry leading education training to build the knowledge and skills you need
  • Our team of leaders continuously work with you to build a development plan with regular coaching, mentorship and support so you can reach your professional goals

What you'll do day to day
  • Handle an average of75-100 inbound calls daily in a high-volume, fast-paced environment
  • Answer questions, process transactions, recommend products and provide advice to customers over the phone
  • Have meaningful conversations with customers to understand customer's needs and offer the right products/services to help meet them
  • Quickly i dentify and solve solve problems on the spot quickly with ways to provide exceptional service to address account inquiries while providing technical and troubleshooting support
  • Spend 90% of your time supporting customers on the phone and 10% in career coaching and future learning activities

A day in the life of a Customer Contact Centre Associate

Learn more about what it's like to work as a BMO CCC Associate.

Contact Center Day in the Life Video

What you'll need
  • A passion forhelping people
  • Ability to critically think on your feet, multi-taskandthrivein a fast-paced environment
  • A positive, enthusiastic attitude with strong people skills
  • Fluency in French & English (oral and written)
  • Ability to multi-taskandthrivein a fast-paced environment
  • Willingness to learn and adapt to changing technologies
  • A knack for being tech savvy with above average computer skills
  • Flexibility Ability to work a variety of shifts from Monday-Sunday between 6:30 a.m.-2:30 a 24/7 environment (Monday-Sunday from 6:30 a.m. to 12:00 a.m.), plus mandatory training up to 10 weeks (Monday-Friday from 8 a.m. to 5 p.m.)
  • 2-3 years sales, customer service or financial institution experience an asset

Why you'll love growing your careerhere
  • Option to work remotely from home
  • Higher pay with evening and overnight shifts
  • Customizable benefits, performance bonuses and our competitive employee share ownership program
  • Work in a digitally focused environment where you'll use innovative tools
  • Strengthen your skillsets with access to professional tools, resources, in-depth training and ongoing manager support
  • As North American's eighth largest bank serving customers for 200+ years, connect with thousands of employees to build your professional network and explore more opportunities

Additional Important Information

Within approximately 24-48hrs after having received your application, you'll receive an email invitation requesting that you complete an online assessment. This exercise will give you a preview of what you can expect in this role and help us assess job fit. **Please check your spam or junk folder.** Completion of the assessment is required in order to be considered for the role.

We're here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Banking, Finance and Insurance Sales and Marketing