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Customer Sales & Service Representative - Wireless (CR1 - Care)

Reference ID: ROL03919-19

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Join our team

You're part of a future friendly national team, one that embraces change and initiates opportunity, has a passion for growth, believes in spirited teamwork and has the courage to innovate. Our success is based as much on your dedication and hard work as it is on the innovative internet, voice, data and wireless products and solutions we offer.

Thinking of taking your career at TELUS in a different direction? Then apply online today. This just might be the right move for you.

Do you share our passion for:
    •Advocating for our customers' needs and creating a personalize experience •Being an exceptional written and oral communicator, listen, honest and clear •Getting things done by leveraging each other's unique talents •Proactively adapting to meet the changing needs of our customers

Here's the impact that you'll make and what we'll accomplish together

Customer Sales & Service Representatives handle inquiries, troubleshoot and resolve client concerns in the following main areas: Activation, Account Information, the Network and Handsets. In an inbound call center environment, our Client Care Representatives support our clients that are currently using either a "prepaid" or "postpaid" Personal Communications Service (PCS) handset: ensuring all of their inquiries and services exceed their expectations in terms of responsiveness, completeness and accuracy.

Note: We honour our employees with an excellent compensation package including benefits, and a starting wage of $20.16 per hour.

Possibility to take advantage of our At Home program in the future.

Our call center hours of operation are currently: Monday to Friday, 8:00 AM to 10:15 PM & 9:00 AM to 8:15 PM, Saturday & Sunday.

Here's how
    •Provides timely resolution of client inquiries as the point of contact for TELUS Mobility Solutions clients including activation, service, billing, and equipment inquiries •Asks necessary questions in order to troubleshoot technical service issues determining root causes of problems and finding appropriate resolutions •Proactively explores and anticipates clients' future needs with an ability to recommend and educate the client on value-add services and products •Introduces and promotes the use of self service options relevant to clients' needs •Accurately obtains, documents and confirms client personal information •Builds relevant professional relationships with internal contacts


You're the missing piece of the puzzle
    •Related post-secondary education or equivalent experience •Experience and/or knowledge of a customer service environment •Excellent customer service and problem-solving skills •Bilingualism in English & French, both oral and written, mandatory for locations in Québec (QC) •Positive and friendly attitude with the willingness and ability to sell •Understanding of the sales process •Ability to learn and share information with others •Ability to work independently with a minimum of supervision in a fast-paced environment, while effectively managing multiple tasks

    •1-2 years of previous experience in an office environment using business tools •Working knowledge of the Internet, Internet technologies, and technological/industry trends, as well as personal computers, e-mail and operating systems, dial-up and high-speed Internet connectivity •Familiarity with trouble reporting systems •Aptitude for recognizing and creating sales leads •Experience in a Windows environment •Experience in any sales or customer service role: retail, call center, restaurant like waiter/waitress/bartender

Scheduling Requirements
    •Must be available to attend an initial eight weeks full-time training program •Must be available to work up to 37.5 hours per week in a variety of shifts to meet the changing needs of our business •Not suitable for students

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Posted: April 17, 2019
Closes: June 16, 2019