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Credit Assistant I

Montreal, QC
Full Time
2 days ago

Company Overview

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Job Description
• Provide guidance and support to business partners or customers on a broad range of credit products offered in a business line or product suite and/or within authorization limit
• Support partner relationships and be responsible for providing a broad range of operational and/or credit processing activities to ensure business objectives and Service Level Agreements (SLAs) are met
• Ensure complete and accurate data input into the origination system assisting the preparation of loan documentation
• Reconcile / verify / process all required credit support material / documentation for credit transactions / activities to support customers in obtaining credit
• May review credit files and records to answer business partner or customer requests for information
• Ensure all required processing and enquiries are fulfilled meeting Service Level Goals
• Ensure business partner or customer problems are handled appropriately in a timely manner, effectively / efficiently and escalate as necessary
• Interpret credit policies, legal requirements and regulatory guidelines to ensure loan documents meet applicable standards
• Provide direction and guidance, and assist team with most complex aspects of account administration, as necessary

SHAREHOLDER: Prioritize and manage own workload to meet SLA requirements for service and productivity
• Understand and apply credit operating policies and procedures
• Support various business partners and credit areas by either collecting / reviewing / analyzing all credit documentation for accuracy, adherence to all regulatory requirements, review of all requested approval conditions associated with a credit facility prior to funding and etc.
• May also be responsible for document preparation and performing quality reviews and complete quality control analysis along with arranging credit transactions / activities and supports customers in obtaining credit
• Follow internal and industry regulations and operating practices in completing and recording transactions for either the organization or clients
• Escalate non-standard or high risk activities as necessary
• Ensure documentation that is prepared / completed is accurate and properly reflects business intentions and is consistent with relevant rules / regulations
• Complete investigations - report / escalate risk issues or process gaps identified
• Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency
• Ensure necessary due diligence to support the accuracy of all transactions / activities
• Be knowledgeable of and comply with Bank Code of Conduct

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

• Works within generally defined guidelines, accountable for completing a range of credit transactions / activities that involve single to multiple steps and several systems or applications
• Transactions / activities require process knowledge for own area of expertise and could be characterized by low to moderate risk
• Takes a broad perspective to identify and resolve issues that are atypical, infrequent or not covered by stated processes or escalates internally as required (within a prescribed set of parameters / rules)
• Typically has interaction with internal customers/partners
• Focus of work is on the completion of day to day or weekly processes or activities however may include monthly routine activities
• Completes work with limited degree of supervision
• Requires full proficiency gained through job related training to perform a range of duties, and has working level knowledge of the business unit / operational functions as well as regulatory issues/requirements for jurisdictions supported
• Generally reports to a Team Manager

Additional Information
• High School diploma / Undergraduate degree and/or
• 1+ years relevant experience 7.5 hr days. 37.5 hr weeks, between Monday to Saturday, 7 am and 8pm.



At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Banking, Finance and Insurance Operations and Logistics