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The Home Depot Canada

Contact Centre Associate - Work From Home Full Time - Quebec

Location
Montreal, QC
Details
Full Time
4 days ago
Intro Statement
Contact Centre Associate / Project Support Coordinator

ARE YOU?


A problem solver who values the importance of helping others. As an orange aproned associate at our Contact Centre, you will assist our customers to complete home renovation projects of their dreams, whether they want to do it themselves or have it completed for them. You will engage via phone, live chat and email, everyday acting as the first point of contact for our customers who have purchased a product or a service from The Home Depot (in-store or online).

WHAT YOU WILL DO?
  • Provide a seamless customer service experience via phone, live chat and email.
  • Partner and coordinate information from associates within Contact Centres, store associates, installers, vendors or third-party service providers, to investigate and resolve any customer issues related to their installation projects, product orders and deliveries.
  • Document all interactions using our internal systems.
  • All other duties as assigned.

  • HOW DO YOU QUALIFY?
  • Be employed for at least 3 months with the organization.
  • Ability to communicate effectively via phone, live chat and email.
  • Excellent organizational skills, ability to multi-task and work independently.
  • Ability to build strong relationships, be flexible and resourceful.
  • Above-average typing and computer skills including Windows, Microsoft Office Suite and the ability to quickly navigate multiple web-based systems.
  • Bilingualism in French is an asset.

  • WORK SCHEDULE

    Rotational shifts schedule including morning, mid-day, closing and weekend shifts, within the time frame of 8 am - 11 pm on weekdays and 8 am - 8 pm on weekends.

    Want to know more about our competitive pay and company paid benefits? Please clickhere to find out.
    Closing Statement
    Category
    Other Management and Executive
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    About The Home Depot Canada

    The Home Depot Canada is the Canadian arm of the world’s largest home improvement retailer. The company has 182 stores in 10 Canadian provinces, employing more than 28,000 associates from coast-to...

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    Industry
    Goods and Products
    Retail
    Size
    10,000+ employees