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Collections Agent, Early Stage Collections

Reference ID: RBCAA008885283

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What is the opportunity?

As an Early Stage Collections Agent, you will work as a collector of early stage delinquencies for an assigned portfolio of RBC products, in order to minimize the bank's exposure to loss. In this role, you will focus on providing a positive experience to our clients while reaching a mutually agreed upon payment plan for payment of their debt. As you are working on taking care of our valued clients, our management team will be assisting you in developing your career and helping you grow within the RBC Family.

What will you do?
  • Communicate with customers directly to obtain all necessary and relevant information and reach a mutual agreement for payment of their debt.
  • Leverage your strong and professional communication skills to ensure a balance between quality customer care and effective collections techniques.
  • Prioritize your workload and handle high volume of calls while maintaining a professional and personable approach.

  • What do you need to succeed?

  • Fluently bilingual in French and English
  • Strong background with the use of windows-based computer applications combined with accurate keyboarding skills.
  • Demonstrated ability to problem-solve through active listening combined with a commitment to delivering a superior client experience.
  • Exceptional interpersonal, communication and telephone skills.
  • Ability to work 7.5 hour shifts Monday through Friday between 8 AM - 9 PM and Saturdays 8 AM - 4 PM.

  • Nice-to-have
  • Previous collections and/or call-centre experience.

  • What's in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services A competitive compensation package
  • Annual Salary Reviews

  • About RBC
    Royal Bank of Canada is Canada's largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America's leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit .

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    Inclusion and Equal Opportunity Employment
    RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.


    City: Montreal
    Address: 7101 Avenue du Parc
    Work Hours/Week: 37.5
    Work Environment: Call Centre
    Employment Type: Permanent
    Career Level: Entry Level
    Pay Type: Salaried
    Required Travel (%): 0
    Exempt/Non-Exempt: N/A
    People Manager: No
    Application Deadline: 03/22/2019
    Req ID: 182717

    Posting Notes:

    Posted: March 16, 2019
    Closes: May 15, 2019
    Company Info
    10,000+ employees
    Banking & Finance

    Connect with employer:

    About RBC

    At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re ...