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Cloud Developer Support (Montréal)

Reference ID: ROL03226-18

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Montreal, QC
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Full Time
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Information Technology

Join our team

Google Cloud technology is the future, empowering millions of organizations and businesses to lead, innovate and grow.

If you are interested in working with this leading edge technology while providing best in class technical customer support, consider this great opportunity at TELUS.

Here's the impact you'll make and what we'll accomplish together

We are looking for a Network Specialist - Cloud Developer Support who will provide excellent technical customer service support for Google Cloud Platform products solutions and application program interfaces (APIs), including App Engine, BigQuery & Cloud Storage.

Working in a blended call center environment, you will provide real time technical assistance and developer support over the phone and via online communications based on client requirements as part of a global 24x7 support organization. This role will also work closely with engineers and product managers to improve the product and make our customers successful.

Here's how
    •Provide technical and developer support to customers using Cloud Platform products, solutions & APIs •Ability to reproduce customer issues in order to efficiently provide a holistic fix •Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions •Work closely with internal support teams to improve cloud products at a senior level •Provide assistance and guidance to users through public forums: third party & Google-owned


You're the missing piece of the puzzle
    •Proficient in at least one of Java, Python, PHP or Go •Comfortable working on Linux-based systems •Comfort and experience using SQL (any dialect) to extract and manipulate data •Hands on experience with web protocols: Hypertext Transfer Protocol (HTTP), Transport Layer Security (TLS), etc •Experience with services API development as well as creating Representational State Transfer (REST) & JavaScript Object Notation (JSON) APIs •Ability to read, understand and write code samples to reproduce customer issues •Strong troubleshooting skills including the ability to read and understand logs and stack traces •Ability to research using internal knowledge bases and public-facing documentation: Google Developers, Stack Overflow, etc •Strong sense of business ownership and customer focus •Must have advanced oral & written English language and communication skills

    •Experience with Platform-as-a-Service (PaaS) •Familiarity with parallel/distributed computing: not only Structured Query Language (NoSQL), MapReduce, etc •Familiarity with the following:
      •Open Authorization (OAuth) servers •SQL (any dialect) •Cloud computing & Platform-as-a-Service (PaaS) •Modern API technologies •BigQuery, Cloud Storage & CloudSQL
    •Code versioning tool: Git, Subversion (SVN), etc

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly ® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Posted: September 30, 2018
Closes: November 29, 2018
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Company Info
10,000+ employees

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About Telus

TELUS (TSX: T, NYSE: TU) is Canada’s fastest-growing national telecommunications company, with $12.3 billion of annual revenue and 13.9 million customer connections, including 8.4 million wireless ...