We are currently seeking a Client Success Coordinator that will be responsible to support the client's lifecycle journey. Daily activities include communicating with customers and helping them overcome hurdles, liaising customer feedback to internal stakeholders, and compiling and analyzing customer data to improve client experience. To successfully accomplish the required tasks, the candidate will have excellent organizational skills, as well as strong communication skills.Key Responsibilities
•Daily client communication to address customer concerns as they arise
•Build and deliver reporting of results, insight, analysis, and programs on a timely basis
•Support in the creation and delivery of monthly, quarterly, and annual client business reviews
•Responsible to upsell new and existing products/services to current clients
•Assist with any escalations from the care management teams, including investigations
•Collaborate with cross-functional teams to champion client needs and requirements
•Exercise good judgement and decision-making
•Coordinate client deliverables with third party providers (ex, print jobs, mailing campaigns, etc.)
•Webinars (for employee's client) Qualifications:Education & Skills
•Bachelor's degree in administration or related field or 4-5 years professional experience
•Advanced Microsoft Office skills, particularly comfortable with Excel, experience with CRM, and ability to quickly become familiar with company-specific software
•Strong organizational, project/priority management and problem-solving skills with impeccable multi-tasking abilities
•Exceptional interpersonal skills, service-first mindset
•Friendly and professional demeanor
•Ability to work independently or in a team and take initiative
•Perfectly bilingual (French & English)
•Strong written and communication skills
•Experience in a similar role, and/or as an Administrative Assistant or Client service
•Experience in medical and/or insurance industry is a strong asset Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you
create future friendly ® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.Disclaimer:
In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.