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Client Service Manager (Montreal) – TELUS Health

Montreal, QC
Full Time
4 days ago
Join our team

TELUS Health is reimagining health care in Canada. We offer Canadians on-demand access to friendly and knowledgeable primary care providers anytime they need it, wherever they are. Using the TELUS Health mobile app, members can connect directly to primary care providers to get and renew prescriptions, obtain specialist and lab referrals, and have their health questions answered - 24/7, across the country, in French and English. We are a passionate, smart, dedicated, and fun team.

We are currently looking for a Client Service Manager I to help us offer high-quality, friendly service to our members. You will need to be available by phone and email to answer our members' questions about the app or to help them troubleshoot app-related issues. We need you to be on the frontlines to give our members the best experience possible, so they are comfortable coming back to TELUS Health for their health concerns.

Here's how

As part of the team, you'll be responsible for:
    •Reviewing and responding to member inquiries in a timely manner, representing TELUS Health's brand by always being personable and professional •Documenting member issues and resolution information to identify trends and process improvement opportunities •Working with TELUS Health's clinical and technical team to help resolve member issues, using our internal escalation guidelines as necessary •Supporting the Sales team in explaining TELUS Health's services and technology to current and prospective members (individuals and plan sponsors) •Onsite employee engagement/training sessions


You're the missing piece of the puzzle
    •2-4 years of experience in a customer service role (on the phone or in person) •Fully bilingual (French and English, written and spoken) •An innate ability to put people at ease and to make them feel heard •A team player mindset, a readiness to roll up your sleeves and pitch in, and a desire to learn •Great communication skills, self-motivated, and detail oriented, with an ability to be efficient working remotely •High level of comfort using and explaining technology •High school diploma or equivalent; college or university degree preferred
Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
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