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Business Analyst I (Bilingual), Carrier Support Centre - TELUS Health

Montreal, QC
Full Time
2 days ago

Create exceptional customer experiences for our patients.

Join our team

Business Analysts at the TELUS Health Carrier Support Centre answer questions relating to system operations and respond to requests for information on services from group insurance carriers. Interactions are mainly carried out via email, and occasionally by phone. Analysts also support insurers in all procedural and operational aspects of production and operations, and are sometimes responsible for the design, development and delivery of documentation in the healthcare field for all of our products: prescription drugs, dental care and extended health coverage.

Position Overview:
    •Permanent position (37.5 hours/week)
    •Full-time remote work, supported by our TELUS Health Lifestyle program (including use of cutting-edge equipment and applications)
    •Work hours: Monday to Friday between 8 a.m. and 5 p.m.
    •Competitive salary and benefits, including a complete group insurance program (prescription drugs, extended health coverage, dental and vision care as well as life insurance) and participation in the Employee Share Plan

    •Support clients with advice on the use of our applications
    •Provide insurers' call centres with support for claim processing
    •Provide support for plans, rules, messages, group coding, procedural codes (for dental and extended health care), coverage parameters, eligibility files, technical aspects of using the systems, fee guides, and reasonable and customary fees
    •Carry out requests to create/modify user accounts
    •Respond to questions and requests based on service agreements with insurers
    •Analyze and look for solutions to problems with electronic and paper claim processing
    •Analyze and look for effective solutions to general problems (replication, mapping, messages, etc.) raised by insurers' customer service and claim services departments
    •Create procedures for new tasks and update them as required
    •Support client relationship managers in dealing with technical questions and complex cases


You're the missing piece of the puzzle
    •At least 5 years' experience in customer service or in a service-oriented field
    •Experience in the group insurance industry, especially in extended health coverage, dental care or prescription drugs
    •College or university diploma

Skills and abilities:
    •Excellent written and verbal communication skills (French and English)
    •Dedication to customers and a highly developed sense of customer service
    •Ability to work with multidisciplinary teams in a work environment with a matrix structure
    •Excellent problem-solving and analytical skills
    •Strong ability to coordinate and effectively manage priorities
    •Intermediate or advanced knowledge of Microsoft Office tools, including Excel, Word, Outlook, PowerPoint and Access

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you're helping us make the future friendly. We're committed to diversity and equitable access to employment opportunities based on ability - your unique contributions and talents will be valued and respected here.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.
Health Care