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TD

Bilingual French Mutual Fund Representative - Montreal

TD
Location
Montreal, QC
Details
Full Time
4 days ago
Company Overview

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Department Overview
The Investment Services, Money-In Advice team is a fast paced, high volume, dynamic contact centre environment. Understanding the synergy and dependency between the customer experience, sales and operational excellence, this team uses a balanced scorecard approach to measure the health and success of our business. We are looking for enthusiastic, energetic individuals who are interested in being part of a team committed to delivering a superior customer experience.

Job Description
As an Investment Consultant your responsibility will be to contribute to the Phone Channel's business results by providing prompt, courteous and an efficient experience that exceeds customer's expectations. Contribute to effective cost and risk control through productivity and adherence to corporate processes and controls. Achieve Money-In Advice sales targets through the recommendation of appropriate products and services to meet our ever changing customer needs. Successful candidates will be able to recognize and successfully leverage opportunities to further expand our client's business relationship with TD Canada Trust through cross-selling our additional base of personal products and services and referring appropriate customers to our Wealth partners.

Requirements
Excellent customer service skills
Superior interpersonal and communication skills
Strong financial market knowledge in order to provide informational solutions and advice to all our customers
Proven competency in sales interactions and ability to identify opportunities to grow the business in all channels (including retail/wealth partners)
Ability to multitask and exhibit excellent attention to detail while consistently following established procedures and processing transactions
An effective team player who enjoys taking an active and enthusiastic role in campaigns and achieving all business building initiatives
Willing to participate in and contribute to all coaching activities
IFIC not required, license will be part of training and must achieve a min passing mark. Having your IFIC is an asset.

Additional Information
Pre-Covid hours:
Monday to Friday from 8:00am to 10:00pm, & Saturday /Sunday 10:00am to 6:00pm

Current hours:
8:00am - 10:00 pm Mon-Fri (hours subject to change)

Mandatory Full Time Paid Training: Monday to Friday for 16 weeks from 9:00am to 5:00pm

French and English required for this position.

Hours
37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Category
Customer Service and Support