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TD

Bilingual Contact Centre Representative

TD
Location
Montreal, QC
Details
Full Time
An hour ago
Company Overview

Tell us your story. Don't go unnoticed. Explain why you're a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us. Here's our story: jobs.td.com

Department Overview
"Welcome to TD. How can I help?"

Helping is at the heart of all we do within TD's contact centre, and we're proud of the value we deliver 24 hours a day, 7 days a week, for more than 25 million customers.

Every day is an opportunity to learn and grow, and help our customers feel confident that we'll be there for them anytime they need us: buying their morning coffee, shopping online, paying their bills, or planning for that next trip.

Job Description


Start Date: January 2021
Training: Mandatory 10 week, full-time, paid training
Your training will be delivered from Monday to Friday: 7am-3pm or 4pm-midnight

What You'll Do

You are the voice of TD and your role is to:

Think Like a Customer by matching products, services and solutions to each customers' unique needs, and solving problems at first contact; delivering legendary experiences and trusted advice.

Act Like an Owner by contributing to an engaged culture that is focused on delivering business results and contributing to our communities.

Execute with Speed and Impact by coming into work at your scheduled time and meeting your customers' needs while protecting the Bank from risk.

Innovate with Purpose by listening, asking questions, and finding ways to simplify the way we work; solving problems effectively the first time.

Develop Yourself and Colleagues by embracing diversity and respecting your team; sharing what works and supporting one another to meet more customers' needs and achieve personal career goals with TD.

Requirements

Who You Are

You are passionate about understanding our customers' needs so that you can provide the right advice and solutions to deliver a legendary customer experience every time. You love a good challenge and can effectively multi-task, sourcing relevant information quickly to support decision-making and effective problem solving.You are dependable, and you take pride in developing your knowledge and expertise to consistently deliver strong performance. You are flexible and thrive in an environment of change. You consistently demonstrate a positive attitude, resiliency, and willingness to do things differently. You enjoy working with a diverse team and appreciate the value of perspectives other than your own.
  • (1) or more years of relevant experience
  • Bilingual (French and English) is a requirement
  • Advanced skills and expertise in a variety of advice and service related activities to provide customers / partners with advice on transactions, activities and product features
  • Sound communication skills to communicate unusual and/or complex content in a clear manner
  • Possess computer & multi-tasking skills
  • Thrive in a dynamic and time-sensitive environment
  • Advanced knowledge of our business and understand the functions of our various business areas
  • Passionate and engaging individual with a desire to consistently and compassionately deliver superior customer experience


Additional Information

Your Commitment

Location - 7250 Mile-End, Montreal

Training Commitment (Full time hours)

Training is scheduled at 37.5 hours per week for both part-time and full-time colleagues. Training is generally scheduled from 7:30am-3:30pm or 4:00pm-12:00am. You must be able to accommodate either schedule.

Scheduling Commitment

Full Time - 4:00pm to 12:00 am shift, with one weekend day time shift.

Part Time - You will be scheduled for a minimum of 22.5 hours per week, and shifts will range from 4-8 hours. You must be flexible to work between the hours of 7:00am-12:00am, 7 days a week.

What's Next

Are you ready to choose TD and be part of exceptional team of individuals who are committed to making a difference in people's lives, at work and in the communities we live in?

We want you!

Hours
37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Category
Banking, Finance and Insurance Sales and Marketing