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Bilingual Client Service Advisor - Temporary (Montreal)

Reference ID: ROL03524-18

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Montreal, QC
Job Type icon
Full Time
Job Category icon
Customer Service and Support

Be a part of a transformational journey with innovative talent and leading edge technologies!

Join our team

Do you have a passion for creating a great customer experience? We do! Our world class team helps employees from our customer organizations each and every day with their payroll and Human Resources (HR) related questions. You will be empowered to deliver amazing service and make every customer interaction memorable.

If you seek to challenge the status quo, embrace change and cultivate a customer advocate culture please submit your resume.

We can't wait to meet you!

Who WE Are:

TELUS Employer Solutions (TES) is a leading provider of Human Resources & HR Contact Centre services solutions to organizations across Canada. We partner with multiple Canadian public and private sector clients to support over 230,000 employees within their organizations by providing human resources business process outsourcing.

Our goal is to deliver these services on behalf of organizations so they can focus on their core business and enrich the experience of their customers and employees.

Here's the impact you'll make and what we'll accomplish together

Our team members include people like you - enthusiastic, innovative, passionate, and energetic. We believe that you'll find our culture personally fulfilling and professionally challenging.

Here's how
    •As a Customer Advocate, you will:
      •Create a personalized experience with genuine humanity and empathy in every customer connection
    •As an Exceptional Communicator, you will:
      •Engage your customers by being empathetic, caring and by utilizing active listening skills •Ensure full resolution for the customer •Recognize the importance of proactively adapting to meet the changing needs of our customers
    •As an Advisor, you will:
      •Resolve employee inquiries in a timely and accurate manner; this includes problem identification, communication and/or resolution •Verify, process, and deal with confidential employee information; assist the customer displaying effective interpersonal skills to gather information, actively probe, summarize the inquiry and resolve the inquiry
    •As a Researcher, you will:
      •Research client concerns across the national customer base and determine best solution or resource to solve the issue and ensure customer satisfaction
    •As an Analyst, you will:
      •Escalate concerns when appropriate; confirm data accuracy and maintain appropriate controls for audit verification


You're the missing piece of the puzzle
    •2-3 years' experience in customer service environment •Ability to maintain highest degree of confidentiality, and anticipate needs, thinking logically and creatively, exercising good judgement and acting independently •Strong ability to prioritize, adjust to changing priorities and successfully complete numerous short and long term tasks simultaneously •Demonstrated superior customer service orientation, with outstanding verbal and written communication •Proficiency with Microsoft (MS) Office, Word, Outlook & Excel •Superior interpersonal skills with the ability to diffuse conflict and emotional situations

    •Bilingualism in English & French is an asset

If you would like to part of a world class team, have a positive attitude and a commitment to excellence, please submit your application and resume.

We look forward to hearing from you!

Note: This is a temporary, full-time position.

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly ® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Posted: August 19, 2018
Closes: October 10, 2018
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Company Info
10,000+ employees

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About Telus

TELUS (TSX: T, NYSE: TU) is Canada’s fastest-growing national telecommunications company, with $12.3 billion of annual revenue and 13.9 million customer connections, including 8.4 million wireless ...