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BMO

Bilingual Associate, Online Banking (French & English), Remote

BMO
Location
Montreal, QC
Details
Full Time
5 days ago
Address:
VIRTUAL(R)61 - HomeRes - QC - BMO

Job Family Group:

Retail Banking Sales & Service

Adresse :

129 rue St-Jacques O

Position: Conseiller, Services bancaires en ligne

À titre de conseiller au Centre contact clientèle, votre passion pour le service a la clientèle et votre engagement a avoir des interactions enrichissantes avec les clients, basées sur les conseils, contribueront autant au succès de votre carrière qu'a l'atteinte des objectifs de nos clients. À titre de conseiller au Centre contact clientèle, vous :

  • Agirez comme premier point de contact et comme consultant digne de confiance auprès de nos clients;
  • Devrez comprendre les besoins de nos clients et leur recommander des produits et services susceptibles d'y répondre;
  • Devrez utiliser votre esprit critique pour garder une vue d'ensemble et demeurer concentré sur les solutions possibles;
  • Devrez déceler des occasions d'aider nos clients et d'étendre nos activités;
  • Entamerez une carrière qui vous permettra d'acquérir de précieuses connaissances, compétences et expériences de base.

Venez travailler avec nous et profiter des nombreuses possibilités de cheminement de carrière que nous offrons. Chez BMO Groupe financier, le client est au centre de tout ce que nous faisons. Nous voulons être la meilleure, et même l'unique, option a leurs yeux. Pour le poste de conseiller, vous recevrez une formation de premier ordre en vue de vous préparer a exercer vos fonctions, ainsi que de l'assistance professionnelle continue une fois en poste afin d'assurer votre confiance et votre réussite a toutes les étapes de votre cheminement. Vous aiderez nos clients a atteindre leurs objectifs financiers et nous vous aiderons a atteindre vos objectifs professionnels. Ici, vos idées seront entendues et votre potentiel sera reconnu. Vous serez accueilli chaleureusement par notre équipe et vous vous sentirez a votre place dès le premier jour!

Pour avoir des interactions efficaces et offrir une expérience exceptionnelle a nos clients, vous devez :

  • Être passionné par le service a la clientèle;
  • Avoir une attitude positive et dynamique, de même que d'excellentes aptitudes pour les relations humaines;
  • Écrire et parler couramment en français et anglais;
  • Être capable de gérer plusieurs taches simultanément;
  • Avoir des compétences techniques supérieures a la moyenne;
  • Être en mesure de travailler a différents quarts de travail, entre 7h00 et 18h00.


Niveau de poste :

3

Catégorie d'emploi :

Individual Contributor / Collaborateur

Ici, pour vous.

À BMO, nous sommes animés par une raison d'être commune : Avoir le cran de faire une différence dans la vie, comme en affaires. Cette raison d'être nous invite a entraîner des changements positifs et durables pour nos clients, nos collectivités et nos gens. En travaillant ensemble, en innovant et en repoussant les limites, nous transformons des vies et des entreprises et favorisons la croissance économique partout dans le monde.

En tant que membre de l'équipe de BMO, vous êtes valorisé, respecté et entendu, et vous avez plus de moyens pour progresser et obtenir des résultats. Nous nous efforçons de vous aider a obtenir des résultats dès le premier jour, pour vous-même et nos clients. Nous vous offrirons les outils et les ressources dont vous avez besoin pour franchir de nouvelles étapes, car vous aidez nos clients a franchir les leurs. Au moyen de formation et de coaching approfondis ainsi que de soutien de la direction et d'occasions de réseautage, nous vous aiderons a acquérir une expérience enrichissante et a élargir votre groupe de compétences.

BMO s'engage a offrir un milieu de travail inclusif, équitable et accessible. Nous apprenons de nos différences et tirons notre force des gens et de leurs différents points de vue. Des mesures d'adaptation sont disponibles sur demande pour les candidats qui participent a tous les aspects du processus de sélection. Pour demander des mesures d'adaptation, veuillez communiquer avec votre recruteur.

___________________________________________________________________________________________________________________________________________________________

Address:

129 rue St-Jacques O

Job Posting: Associate, Online Banking

Experience a Bank where people come First

At BMO Financial Group, the customer is at the centre of everything we do, and we're intent on being the best and-only-option in their eyes. While you help our customers achieve their personal and financial goals, we support you in achieving your professional goals and ambitions. Here, your ideas will be heard, have opportunities to grow and make a difference in the lives of BMO customers every single day. We know you'll feel welcome and part of an amazing team from day one!

Why choose a career within BMO's North American Customer Contact Centre?

Launch your career in financial services by joining our all-star team of customer experience professionals. BMO's North American Customer Contact Centre is a fun, engaging and digitally enabled 24/7 environment. As a Customer Contact Centre Associate, your passion for providing meaningful advice-based interactions with customers will ensure successful outcomes for both our customers and your career.

As a Customer Contact Centre Associate, You Will

•Act as a first line of contact and trusted consultant to our customers

•Understand our customers' needs and recommend the right products and services to meet them

•Use critical thinking to remain solution-focused and recognize the big picture

•Identify opportunities to help our customers and grow our business

•Embark on a career journey that will allow you to build incredible foundational knowledge, skills and experiences

We are focused on Investing in our People. You can look forward to a rewarding career in banking.

In this role you'll receive:

•Industry-leading training starting day one to prepare you for your role. Anytime anywhere access to our virtual learning platform BMOU, where you can continually learn and grow in ways that matter to you

•Access to innovative digital technologies and tools to deliver great products and customer experiences

•Comprehensive total rewards including competitive compensation, benefits you can customize, performance bonuses, employee share ownership and special employee discounts

•Higher compensation for evening and overnight shifts

•Ongoing coaching to help ensure you are confident and successful every step of the way

•Support from leaders who are engaged and committed in unlocking your full potential

To provide our Customers with an effortless experience, here's what you'll need:

•A passion for providing exceptional customer service

•A positive, enthusiastic attitude, with strong people skills

•Fluency in French and English, both oral and written

•A learner mindset

•The ability to multi-task and thrive in a fast-paced environment

•Solution oriented

•Digital fluency with above average computer navigation skills

•Personal flexibility to work a variety of shifts, Monday to Sunday, between 7AM and 6PM.

Grade:

3 Job Category:

Individual Contributor / Collaborateur

We're here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

We're here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Category
Banking, Finance and Insurance Retail