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Assistant Front Store Manager

Montreal, QC
Full Time
4 days ago
Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

1 Ave. Mont-Royal Est, Montreal, Quebec, H2T 1N4

At Loblaw, we help millions of Canadians get through their best days, worst days, celebration days, and every day. Through our innovation and quality products, we're here for our friends, neighbours, family members and colleagues.

We succeed through collaboration and commitment and set a high bar for ourselves and those around us.

We're looking for adaptable people who are thrilled to join us in our goal of helping Canadians Live Life Well®. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. We promote leaders at every level and support our people to follow their passion.


To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor.


  • Role models best practice customer service at Shoppers Drug Mart
  • Supports Loss Prevention processes related to cash management and Front Store processes to minimize risk
  • Participates in hiring/onboarding of new cashiers
  • Ensures all Cash staff have completed cash training and customer service training through SDMU
  • Identifies and trains Supervisors from existing cashiers where possible
  • Follows up with Supervisors to ensure communication cascade for evening /weekend huddles and timely updates as required
  • Update Process Board with tasks from store walk
  • Ensures tasks get accomplished in a timely fashion
  • Ensures that backroom inventory management initiative (BIMI) is to standard at all times
  • Generates daily low stock report and provides to merchandisers/section captains
  • Communicates expected deliveries with receiver to develop an action plan for receiving
  • Role models and monitors adherence to receiving principles focusing on totes first and sorting techniques

Customer Service
  • Proactively engages customers with increased focus during peak traffic times
  • Assists FSM to ensure all product-related processes are implemented effectively
  • Highlights new products, reinforces with staff the need to share upcoming events with customers, recognizes CSI performers during Daily Huddle / Shift
  • Coaches and trains all new merchandising hires on Store Standards
  • Ensures that exceptional customer service is provided beyond expectation, as outlined in the Store Operating Standards
  • Ensures employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge)
  • Answers inquiries (ie. location of product, rainchecks) and resolves customer complaints according to guidelines
  • Demonstrates product knowledge and familiarity with location of products throughout the store
  • Empowers employees to ensure customer satisfaction

Marketing and Merchandising
  • Oversees implementation of store marketing programs
  • Spotlights new or exclusive products at daily huddles
  • Ensures staff know about upcoming events to share with customers
  • Recognizes CSI performers
  • Oversees PC Optimum program including communication of performance and review and follows up of individual operator ID performance for sign-ups and email captures
  • Assists the FSM in adherence to all marketing programs and initiatives, which may include: 1) Retail price management 2) Planograms, core programs, and merchandising techniques 3) Flyer implementation and local advertising initiatives
  • Creates and maintains proper displays to reflect seasonal and promotional programs
  • Ensures value events are set-up and taken down according to schedule
  • Works with FSM to ensure signage in the store reflects current programs, policies, and procedures
  • Responsible for replenishment orders in absence of FSM

Human Resources
  • Assists in the hiring process for Front End Cashiers/Supervisors (recommend to FSM)
  • Ensures staff is properly trained in all aspects of their role and provides on-going coaching and instructions
  • Assists in ongoing employee performance management and development, including performance reviews, progressive discipline with FSM
  • Complies with employment legislation
  • Ensures employees comply with all policies and procedures

  • Assists in achieving projected sales growth targets
  • Assists in effective expense management

  • Complies with all health and safety regulations
  • Complies with all store policies and procedures
  • Complies with loss prevention policies and procedures and ensures they are executed in the department
  • Ensures Store Standards are followed
  • Maintains confidentiality in all matters pertaining to Shoppers Drug Mart franchised business and its operation
  • Perform other duties as assigned

  • Provides support to all non Rx parties within the local store
  • Provides direction under the guidance of FSM


Planning, Judgement and Decision Making
  • Independent thinking and decision making - Makes decisions when dealing with issues or problems that occur when the FSM is not available. Consultation with the FSM for significant changes.
  • Ability to plan, coordinate and delegate assignments as well as the ability to provide coaching to employees
  • Planning and preparation for Inventory management
  • Monitor service levels on SKUs to control inventory
  • Identify overstock and develop a clearance strategy
  • Identify and recognize superior performance of employees
  • Work with FSM to create in-store training program for employees
  • Work with FSM to achieve financial goals for the business
  • Use judgment and decision making skills to control expenses

  • Has demonstrated ability to drive the business and lead by example
  • Supports all Corporate programs within the business
  • Ability to prioritize activities quickly in response to changing initiatives
  • Must work effectively with all Employees and management teams
  • Superior interpersonal and coaching skills
  • Supervisory experience
  • Retail/grocery experience
  • Superior interpersonal skills
  • Efficient time management ability
  • Financial analysis ability
  • Strong verbal and written communication skills
  • Effective organization and planning skills
  • Computer literacy
  • Commitment to providing exceptional customer service

  • Ability to work flexible shifts which may include nights and weekends

  • Ability to lift up to 50 pounds
  • Ability to climb ladder

The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.


Loblaw is committed to sustainability by sourcing products with integrity and making a positive difference in the community. Our CORE Values - Care, Ownership, Respect and Excellence - guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits - these are some of the many reasons why we are one of Canada's Top Employers, Canada's Best Diversity Employers, Canada's Greenest Employers & Canada's Top Employers for Young People.

Employment Type:
Full time

Type of Role:
We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.