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Appliance Customer Service Specialist

Reference ID: 828151

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Trois-Rivieres, QC
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Full Time
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Appliance Customer Service Specialist

As Canada\'s fastest-growing specialty retailer of consumer electronics, Best Buy ensures it offers one of the best work environments in the country. Employee experience is at the heart of everything we do. We take a holistic approach to how we recognize and reward hard work and achievements. True to our vision of unleashing the power of our people, we encourage our employees to learn, grow and advance within our organization.

The Appliance Customer Service Specialist is responsible for organizing the programs and policies that create best-in-class experience for our appliances customers. This includes monitoring and tracking deliveries and confirming post-delivery processes. The role supports store operations as well as service and customer retention goals, through tools like the customer relationship management (CRM) system.

As an Appliance Customer Service Specialist you will...
    • Manage with Track and Trace to monitor current and pending customer delivery schedules • Perform customer callbacks, post delivery • Follow up on postdated deliveries to confirm pending delivery dates - contacting clients 5 days prior to scheduled delivery • Print/audit planograms on a regular basis • Perform audits of store warehouse to ensure major appliance stock is in order based on the appropriate inventory area

We hope you are passionate about...
    • Taking Initiative - Not only with work related tasks but professional growth and development as well. A better understanding of big picture business goals will lend to greater success. • Customer Service - Active listening and adapting your approach to tailor to customer needs will go a long way. You easily build rapport and make customers feel comfortable. • Competition - a desire to be the best at what you do is a key component of success. In addition, being able to celebrate not only your own successes but those of teammates. • Leading by example - coaching and helping others to improve is just as important as individual success. • Having fun while being the best - we work hard but play harder.

The experience we need...
    • Minimum 6 months job related experience, some leadership skills required • Excellent communication and leadership skills • Team player

We believe we have the unique opportunity to help customers enrich their lives and pursue their passions with the help of technology

Posted: August 16, 2018
Closes: October 7, 2018