What is the opportunity?
You are a banking advisor, RBC ambassador and an exceptional customer service representative. You champion the RBC brand and provide support to our clients as they will interact with us in very different ways; whether it is by phone, email, chat, video, social media or mobile. This role is full time and shift oriented. Our centres are located in Moncton, Montreal, Mississauga, Winnipeg and British Columbia. If you are passionate about delivering exceptional customer service and providing solutions for client's needs, you can build a long term career as a highly knowledgeable professional banking advisor in our Advice Centres.What will you do?Proactively engage with RBC clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contactContribute to team results by supporting all colleagues to be successful in meeting client needsCultivate and maintain relationships with partners to work as one RBC teamManage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interestsEducate and assist clients with using RBC digital capabilitiesWhat do you need to succeed?Must-haveExceptional client service capability and confidence in engaging clients across multiple channels (i.e. phone, video, etc.) using a friendly, positive and professional tone Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a teamDesire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concernsDigital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet and computer navigationStrong oral and written communication skills in French and English, along with personal flexibility to work various shifts that meet our clients' needs Monday to Sunday 6 AM to MidnightNice-to-havePast experience in a customer service role where you provided a variety of needs based solutionsExperience working in a team and metrics-based performance environmentPrevious experience working in a Contact/Call Centre or in a fast paced financial and/or service industry
Is this job right for you? Check out our video and decide for yourself! What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our client's lives and to our communitiesA comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicableA world-class training program in financial servicesExcellent career development and access to a variety of job opportunities across business and geographiesLeaders who support your development through coaching and managing opportunitiesWork in a dynamic, collaborative, progressive, and high-performing teamJoin our Talent Community
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers .JOB SUMMARY City:
7101 avenue du Parc Work Hours/Week:
37.5 Work Environment:
Call Centre Employment Type:
Permanent Career Level:
Entry Level Pay Type:
Salaried Required Travel (%):
N/A People Manager:
No Application Deadline:
11/01/2019 Req ID:
Customer Service and Support