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ADT by TELUS Monitoring Agent - Montreal (Bilingual)

Montreal, QC
Full Time
6 days ago

Do YOU share OUR real passion for:
    •Advocating for our customers' needs and creating a personalized experience •Genuinely displaying humanity in every customer interaction •Being an exceptional communicator, listen, honest and clear •Getting things done by using each other's unrivaled talents •Actively adapting to meet the changing needs of our customers

If you are...
    •Focused and alert in urgent situations •Recognized as a quick decision maker that has a keen attention to detail •A committed teammate •Someone that has a good sense of responsibility •Able to manage multiple tasks simultaneously

We want to hear from you!

    •Ensuring the safety of our customers and their property •Taking charge of various alarm signals; burglary, fire, panic, medical alarms, etc •Communicating with emergency services to transmit requests for assistance •Respond to customer calls


Required Skills & Abilities
    •High School Diploma and/or equivalent •Experience in a similar position or other position related to customer service (preferred) •Bilingual (French/English) •Knowledge of Microsoft Office suite •Client oriented •Good judgment, capacity to take initiative and make decisions •Excellent communication skills (verbal and written) •Positive and energetic

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Information Technology