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Administrative Services, Flex Team Virtual Assistant

Montreal, QC
Full Time
3 days ago

Line of Service

Internal Firm Services


Not Applicable


IFS - Administration

Management Level


Job Description & Summary

A career in Administration and Secretarial Services, within Internal Firm Services, will give you with the opportunity to provide administrative support to PwC employees. You'll focus on using business software applications to prepare reports, receiving and directing incoming calls or emails to the appropriate parties, arranging business travel, tracking expenses, and coordinating meeting arrangements.

Our team is led by the national administrative services team that oversees executive assistants and team assistants, administrative support concierge, dual support specialists, office services, document production, meeting and events, and project management. You'll help our team with calendar management, internal and external client scheduling, travel arrangements, expense reconciliation, client or account research, report generation and review, and routine communication management.

Reporting to the Admin Services Manager, the Flex Team Assistant (FTA) is the primary support for the National Admin teams; providing relief coverage as required and supporting the day-to-day business activities for a designated group of stakeholders in a fast-paced, multitasking environment, responsible for confidential and time sensitive material. The Flex Team Assistant is required to work as part of a team of problem solvers, effectively managing business requests from multiple sources on a national level.

Important point(s) to consider

  • NEW! COVID-19 Vaccination Policy : Putting the safety of our people and clients first as we look to a hybrid future : The health, well-being and safety of our colleagues, clients, and communities is our number one priority. Vaccinations have proven to reduce the risk of COVID-19. Effective Friday, October 1, 2021, PwC Canada requires all partners, staff, contractors and visitors to be fully-vaccinated when entering a PwC location, subject to applicable legal exemptions. At PwC, the future ways of work will be a hybrid of in-person and virtual, allowing choice and flexibility to explore new ways of working and collaborating. Read this press release for further details .
  • Working virtually includes being flexible to work from home and the local office one (1) day a week for "in office team days" when required. The in office day may change or increase periodically at the discretion of your Admin Services Manager. The flexible working hours are based on the business needs of the national team. 

  • What you'll create and do

    As an Administrative, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:

  • Excellence in customer service, positive, proactive "can do" attitude, strong interpersonal and communication skills.
  • Digital and/or technical skills, attention to detail, discretion in handling confidential information, ability to handle multiple priorities and flexibility to prioritize and adapt to changing demands, deadlines and work in a team environment are essential. 
  • Team Support - Provide short and long term support by covering stakeholders as required and determined by the Admin Manager
  • Business Support - email, calendar & travel management, meeting arrangements, organize small events and liaise with Meeting and Event Services (MES) for larger events
  • Financial Support - expenses, invoices, Salesforce
  • Records & Document Support - new client set up, document management; collaborate with DPS/WordPro and the Acceleration Centre. Coordination of PremierOffice requests as required. Utilization of DocsOnline 
  • Miscellaneous - support with social media tools, research, Vantage registration, IT support, minor project management, support with timesheets
  • Backup for other AA and TA team members and contribute to other teaming activities (national or regional)
  • Assistance with other firm and business projects, initiatives or general administrative duties
  • Provide support for and assist with adoption of changes to firm technology, procedures and policy
  • Maintain professional, digital and technical knowledge through the use of  firm tools, attending training sessions & establishing personal networks.

  • What you'll bring to this role

  • An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work
  • A demonstrated commitment to valuing differences and working alongside diverse people and perspectives
  • Minimum of 2+ years of relevant experience in customer service, administration or applicable transferable skills
  • Previous experience working in a partnership or professional services firm is an asset
  • Strong client service focus. Commitment to delivering high quality service to both external and internal clients, displaying an image of professionalism, discretion, integrity and tact
  • The ability to work well both independently and in a team environment by creating a positive working atmosphere, and supporting each other to combine individual strengths to enhance team performance 
  • Excellent judgement and strong problem solving skills, including a proactive approach to working with staff and clients at all levels while demonstrating flexibility
  • Exceptional organizational skills and ability to prioritize multiple responsibilities.
  • Effective listening skills; excellent oral and written communication skills (including strong spelling, editing, proofreading, punctuation and grammar skills)
  • Extensive technical knowledge and proficiency in Google Mail, Google Calendar, Google Hangouts, Lotus Notes, WebEx, iPhone, iPad and social media tools, i.e., LinkedIn etc
  • Must be able to demonstrate intermediate proficiency levels in Google Applications (Docs, Sheets, Slides), and MS Office Suite (Word, Excel, PowerPoint)
  • Confidence in ability to work in a highly technical and ever changing work environment. Engaging in the promotion & adoption of digital tools and strategies
  • Adaptable and able to work within tight deadlines, demonstrating flexibility
  • You have a passion for customer service and a flair for administration.  Maybe you've come from a completely different career path, but the skills you bring to the table will work wonders in this support role
  • Bilingual proficiency in French and English; Fluency in a third language, including, but not limited to, Italian, Mandarin or Hebrew is considered an asset

  • Why you'll love working for PwC 

    At PwC, we support you through a range of financial and non-financial rewards and benefits. Discover a life that works for you with our diverse, inclusive and flexible culture. To learn how you can grow and shine in your career at PwC, please visit:

    See how you can create your future at PwC

    Get to know us

    Check out our careers blog to hear what our people have to say and discover a place where you can bring your passions and whole self to work.  

    Applying at PwC

    At PwC, we embrace new technology where you will learn to innovate and deliver differently. For Administrative, Specialist, Associate, Senior Associate, and Manager roles you may have the opportunity to participate in an on-demand video interview. To learn more about our innovative cloud-based online application interview process click here:

    We take your privacy seriously. To protect your personal information, please submit your application directly through PwC Canada Careers:

    (if blank, degree and/or field of study not specified)
    Degrees/Field of Study required:

    Degrees/Field of Study preferred:

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    Required Skills

    Optional Skills

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    Travel Requirements

    Not Specified

    Available for Work Visa Sponsorship?


    Government Clearance Required?


    Job Posting End Date

    PwC is committed to building a diverse workforce representative of the communities we serve. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

    Every day we see how people make businesses great. But it's not only about skills. If your experience is close to what we're looking for, please consider applying. We recognize that experience comes in many forms, and passionate teams reimagine the possible. Create your future at PwC.

    PwC s'engage à bâtir une équipe diversifiée et représentative des collectivités qu'il sert. Nous invitons toutes les personnes qualifiées, sans égard à leur appartenance ethnique, leur race, leur religion, leur sexe, leur orientation sexuelle, leur identité sexuelle, leur statut d'autochtone, leur âge, leur handicap ou leurs besoins en matière d'adaptation du milieu de travail, à présenter leur candidature, qu'il nous fera plaisir d'examiner.

    Chaque jour, nous voyons des personnes participer à l'essor des entreprises. Ce n'est pas seulement une question de compétences. Si votre expérience se rapproche de ce que nous recherchons, n'hésitez pas à postuler. Nous sommes conscients que l'expérience peut prendre diverses formes et que des équipes de passionnés peuvent réinventer le possible. Créez votre avenir chez PwC.