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Account Manager - Business Solutions - Small & Medium Business

Reference ID: ROL03588-18

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TELUS Small & Medium (SMB) sales leaders foster confident, independent action and initiative, with a sense of urgency and the ability to make decisions.

Account Manager's responsibilities are broad in scope, encompassing a wide variety of activities, requiring rapid shifts in priorities. Account Managers develop and drive account strategy, build strategic alliances, and manage relationships within TELUS' Small & Medium customer base.

Account Managers lead 2-key business objectives:
    •Seeking and identifying areas for new & expanded customer growth •Selling TELUS wireless & wireline solutions

These objectives are accomplished through targeted prospecting, hunting, and closing. Our highest performing team members react and adjust quickly to changing conditions and come up with practical ideas for dealing with them.

The Challenge (Key Deliverables):
    •To aggressively grow the TELUS SMB customer base •To build & maintain your client base •To consistently deliver on monthly sales targets & quotas


    •Cold-calling prospective SMB clients •Promoting and selling wireless & wireline services •Building trust, loyalty and solid long-term relationships with key decision-makers •Understanding current and prospective customers' communication needs, business issues, and buying motives •Conducting "needs analysis" for clients' wireless and wireline services •Delivering the right solution for clients' evolving business requirements with prompt and efficient service •Owning executive-level client relationships, strategic business planning & service delivery •Negotiation & entering into contractual agreements in accordance with TELUS' policy and procedures •Providing accurate and timely forecasts, funnel hygiene, target/objective updates to deliver on all territory plans and team annual targets •Utilizing client business plan to create account plans •Maintaining high levels of customer satisfaction by leading the account team to drive real and long standing business value •Positively represent TELUS values at work and in the community •Experience with, or an affinity for, volunteerism and community involvement is a decided asset

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly ® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Posted: September 29, 2018
Closes: November 28, 2018
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Company Info
10,000+ employees

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About Telus

TELUS (TSX: T, NYSE: TU) is Canada’s fastest-growing national telecommunications company, with $12.3 billion of annual revenue and 13.9 million customer connections, including 8.4 million wireless ...